1.Improvement in quality of workmanship in the circle/Cluster
2.Execute training plan to build team capabilities to deliver One airtel Service  agenda
3.Execution of Product/Process/System/Soft skill training for Airtel In-house/off role teams, Strategic and Non-strategic partners as per the norms to ensure effective learning to all the role holders
4.Working with leadership to ensure that Learning outcomes drive business Objectives
5.Coordination with circle and central role holders for effective Learning solutions
6.Develop and design documents including training manuals, process outlines, flowcharts, checklists, templates, and implementation procedures.
7.Recommend process improvement in line with Airtel strategy and close coordination with Customer call centres and CSD teams of Airtel to enhance customer experience 
8.Measure, analyse and evaluate existing processes, collect data to identify improvement opportunities, develop metrics with KPIs to measure Critical Success Factors 
9.Facilitate process improvement meetings and workshops, brainstorming sessions and various process improvement events.