Overview:  The Area Parts and Warranty manager will be responsible for managing the financial operations of the Parts and Warranty business within an assigned zone. This role requires a detail-oriented professional with strong analytical skills and a comprehensive understanding of financial management within the RV industry. The Area Parts and Warranty Manager will play a key role in driving financial performance within the assigned zone, maintaining financial controls, and supporting the company's growth objectives.

Responsibilities:

1. Parts Department Management

Partner with the Director of Parts and Warranty to ensure the availability of necessary parts and accessories. Manage parts managers within the zone, and all parts employees in the specific zones.  Coordinating with suppliers and manufacturers to manage inventory levels and orders. Implementing inventory control measures to minimize costs and maximize profitability. Ensuring the timely and accurate fulfillment of parts requests for service and warranty repairs and customer retail sales. Collaborate with the Director of Parts and Warranty to manage stores and hedge purchasing.  Ensure proper promotional pricing and seasonal sets.  Manage the enterprise A/R parts, including wholesale company monthly reconciliation.

2. Warranty Department Management:

Partner with the Director of Parts and Warranty to ensure administration and compliance of warranty claims within the manufacturer guidelines. Ensure the service and warranty managers are directly involved with the claims and the revenue is collected in a timely manner. Coordinating with service advisors and technicians to ensure accurate documentation and reporting of warranty-related issues. Handling customer inquiries and resolving warranty-related disputes to maintain customer satisfaction. Manage the A/R Management for the stores within the set zone, dealerships, including company monthly reconciliation and write off.   

3. Financial Management:

Developing and managing budgets for parts,and warranty departments. Analyzing financial reports and key performance indicators (KPIs) to identify areas for improvement. Implementing strategies to increase revenue and control expenses in each department. Establish proper reporting focused on efficiency within the parts and warranty departments. 

4. Customer Relations:

Ensuring exceptional customer service by addressing customer concerns and complaints promptly and effectively. Implementing customer feedback systems to continually improve service quality. Building and maintaining strong relationships with customers to drive repeat business and referrals.

5. Staff Development:

Providing ongoing training and development opportunities for parts, and warranty staff. Encouraging a culture of continuous improvement and teamwork within the departments. Setting performance goals and conducting regular performance reviews to ensure staff meet or exceed expectations. Managing poor or unacceptable performance on a monthly basis through your direct reports. 

6. Compliance and Safety:

Ensuring the operation departments comply with relevant laws, regulations, and company policies. Maintaining a safe working environment by enforcing safety protocols and conducting regular safety inspections.

7. Project Management & Implementations  (New Stores)                                                                                                                                                       Oversee the architecture, planning, execution, and implementation around new stores, ensuring they are completed on time, within budget, and meet quality standards. This includes the collaboration and creation of all training programs, interacting with corporate partners on enterprise projects, providing project status updates, etc.

By effectively managing these areas, the Area Parts and Warranty manager will ensure the dealership operates smoothly, efficiently, and profitably while maintaining high levels of customer satisfaction.