Job Description Summary

This position assists and supports the Sales Department operationally and administratively to assure all documents, customer communication and internal information sharing is followed through accordingly.

Job Description

Principle duties and responsibilities (Essential Functions) include: 

Key Job Functions

Perform general administrative duties including typing, filing and answering phonesProcess all paper flow in and out of Sales officeMaintain a filing system or reports and pertinent hotel recordsAnswer/forward client requests or questions in a courteous and timely mannerCompile computer reports and special assignmentsCompose and reply to correspondence based on organizational practice, policies, and proceduresAdhere to all Sonesta Service StandardsAssist and provide support to the Sales & Marketing Managers with contracts, proposals, letters, processing of booking recaps, definite contracts, deposits, rooming lists, and providing all necessary information to other departmentsAssist Social Sales Manager with group detailing.Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyoneBuild solid relationship with your colleagues Treat colleagues with respect and dignityOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel, as is required by all associates, when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competency:

Track record of delivering exceptional guest or client experienceAbility to communicate, both verbally and written, effectively with guests, vendors and co-workersMust read, write and speak the English language fluentlyAppropriate professional appearance and demeanorMinimum two years of previous experience as an administrative assistant in hotel catering and sales or similar environment is preferred.Previous hotel experience preferred.Working knowledge of Delphi and Opera is preferred.Excellent organizational skillsExcellent time management skills and ability to multi-task and prioritize work loadAttention to detail and problem solving skillsProficient in Microsoft Word, Excel, PowerPoint and other Microsoft Office Applications

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.