Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

This is a remote role where you will work out of your home office as well as travel on average 2-3 days per week to customer sites in the assigned region.  The successful candidate will need to be able to work/travel in the West VA market.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionRoles and Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

A job at this level requires a people leader with ability to hire and develop talent.

Includes direct people management responsibility including staffing and performance development

Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles

Uses technical experience and analytical thinking

Uses multiple internal and limited external sources outside of own teams to arrive at decisions

Acts as a resource for colleagues with less experience

May lead small projects with low risks and resource requirements

Explains information; developing skills to bring team members to consensus around topics within field

Conveys performance expectations and may handle sensitive issues

Required Qualifications

Bachelor's degree from an accredited university or college and a minimum 3 years of experience leading a team within a technical field;  OR Associates degree and a minimum 4 years of experience leading a team within a technical field; OR a high school diploma/GED with a minimum 6 years of experience leading a team within a technical field

Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection

Ability to travel within assigned region approximately 2-3 days per week or as business dictates

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Desired Characteristics

Previous experience servicing imaging and/or clinical equipment strongly preferred.    

Strong personal skills and ability to build strong relationships

Strong oral and written communication skills

Demonstrated ability to analyze and resolve problems

Ability to document, plan, market, and execute programs

Established project management skills

Profit & Loss experience

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes