**Overview** **Are you motivated and eager to grow your career in refrigeration?** Hussmann’s team of Technicians maintain, diagnose, and repair HVAC/R in supermarkets, convenience stores, cold storage facilities. Build your career with industry leaders since 1906. Join our team of hardworking, refrigeration experts and discover your potential. **Why Hussmann?** + Bi-annual bonuses based on performance + Paid training and access to online training videos + Paid drive time (including overtime) + 22 days paid off – 10 days of vacation, 12 company holidays + Company vehicle provided + On-the-job, hands-on training opportunities for Technicians, electric and mechanical theory, and model-based training + Sign-on bonus available **Responsibilities** As the Area Service Manager, you will manage service operations for the customer base within a district. Responsibilities include service financial performance, field service team development and supervision, support of the acquisition process, and customer maintenance and growth. The Area Service Manager is accountable for owning service operations with direct responsibility for service execution; while leading a team, or teams, to accomplish specific operational performance objectives. This position may be responsible for oversight of both exempt and non-exempt direct reports. + Owns service operations with direct responsibility for service execution while leading a team, or teams, to accomplish specific operational performance objectives + Oversee exempt and nonexempt direct reports + Manage Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests + Own and drive customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service + Develop and execute strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention. Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability + Develop accurate budget forecasts, project budget oversight, and identify potential cost-saving and risk mitigation measures + Periodization of schedule revisions to ensure timely, effective customer support with contract provisions and customer need + Create and review of contracts and estimates by utilization of risk analysis processes and risk plan development + Conduct performance appraisals together with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes + Support development, coaching, and onboarding of new service team members + Compile and analyze market conditions and data trends towards the maintenance of a strong Service Department regarding performance and customer and employee relations + Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and collection issues **Qualifications** **Formal Education Requirement:** Required Level: High School Bachelor’s Degree Master’s Degree Other: OR Five years of related experience and/or training; or equivalent combination of education and experience. Preferred level: Bachelor Minimum Years of Experience Necessary: 5 **Additional Information:** + Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred. + Strong leadership and business acumen. + Strong background in management/leadership function. + Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment. + Strong communication skills, verbal and written, required. + Demonstrated ability to engage in high pressure situations with effective stress management skills. + Frequent 24/7 availability. + Strong organizational, time management skills. + Intermediate to advanced proficiency in Microsoft Office Suite. + Flexibility to work outside normal working hours, as required. + Valid driver’s license and safe driving record. + Travel within region as required. **Benefits:** + Health, Dental, and Vision Insurance + 401k with Company Matching Contribution + Discretionary 401k Company Contribution + Tuition Reimbursement Program + Life/Disability Insurance + Maternity and Paternity Leave + Panasonic Employee Discounts + 10 Days Paid Vacation and 12 Company Holidays + Employee Assistance Program + And more **About Hussmann:** For more than 115 years, Hussmann has been a leader and innovator in the food retailing industry. We provide solutions to food retailers, so they can provide fresh and appealing food to consumers. Our solutions range from the refrigerator cases you browse in grocery stores to the electronic price labels at the shelf edge. Our entire Hussmann team is connected by one focus: delivering the Hussmann Promise. The Hussmann Promise means “Continuously Providing the Most Customer-Focused Solutions in the Food Retailing Industry.” This Promise is a significant part of the Hussmann culture – it’s a reminder of how we’ve chosen to compete in the marketplace, the value we deliver to our customers, and the future value we aspire to provide. Finding a better way has always been the Hussmann way and we work towards fulfilling the Promise for better businesses, better partners, and a better world. Hussmann is a subsidiary of Panasonic USA. _Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor._ \#MH REQ-148018