Basic Function

Responsible for safe operations (opening and closing) of Automated Reversible Gate Operations System (ARGO) on High Occupancy Toll (HOT) Lanes.  Monitors camera systems on HOT Lanes for response to incidents during day-to-day operations and during significant events.  Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties Responsible for Automated Reversible Gate Operations (ARGO) (remotely open/close motorized gates from TranStar) on HOT lanes. Monitors all activities relevant to safe, clean and efficient operation of METRO’s HOT Lanes.  Dispatches and coordinates ancillary personnel assigned to the HOT lanes as needed for emergency and non-emergency traffic accidents and incidents Provides information to and from the City of Houston, Harris County, and METRO’s Emergency Management Division when freeway incidents occur, or the Office of Emergency Management is activated and/or affects HOT lane. Maintains telephone communications with METRO’s Transportation staff, METRO Police Department, Houston Police Department, Harris County Sheriff’s Department, Houston Fire Department dispatchers, Safe Clear and other related law enforcement agencies and emergency services as needed. Requests services of wreckers as required and/or moves vehicles off roadway. Contacts TransCore/vendors for system repairs opening closing and/or malfunctions as required. Coordinates with METRO’s Bus Transportation dispatchers and check availability of buses to use for emergency incidents. Provides excellent customer service to METRO internal and external customers. Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.  Perform other job-related duties as assigned. Education Requirement

High school or GED required. 

Years & Experience Required

Minimum three (3) years stable, general work history.  Experience in public transit or toll booth is preferred.

Knowledge & Skills Required

Good working knowledge of surveillance equipment, traffic control devices, electronic signs, closed circuit cameras. General computer skills. General knowledge of HOVL control flow. Ability to work independently and must have excellent time management skills

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

 

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

 

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.