Job Title 

Job Description

Who We Are: 

Framebridge has reimagined the custom framing experience to deliver beautiful, convenient custom framing for a modern lifestyle. We’ve eliminated the hassle and expense of traditional framing with our digitally-native online experience, convenient retail locations, and centralized manufacturing studios. We make it easy and fun to custom frame the things you love, and we’ve proudly framed over 2.5 million pieces and counting. To fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design and manufacturing.

We are a consumer business operating online and in our over 20 retail stores (DC, NYC, Boston, Atlanta, Philadelphia, Chicago) – and growing. We operate two manufacturing facilities in Lexington, KY and Moorestown, NJ that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

What we do (that you’ll be a part of!):

At our manufacturing studio, our team is responsible for creating and assembling customer orders from our Retail stores and online business.  These may include beautiful pieces of timeless art, mounting a piece of clothing or a tapestry, or framing an unforgettable photo from an unforgettable moment.  Our team processes the orders from custom technology, measures all the inputs to the highest quality, and cuts, mounts and frames the art with pristine perfection.  We are detail-oriented craftsmen and makers who work with our hands all day to ensure our customers’ prized possessions are taken care of and that the end product surpasses expectations.  We are a factory team who cuts, sews, builds, glues, measures, frames and ships our goods back to delighted individuals. 

Role Summary: 

As an Art Receiver (we call it Art Tech 1), you will play a crucial role in ensuring the safe and efficient processing of incoming artwork!  You will use custom technology to read and receive orders from our customers and ensure that we have accurate measurements, color and style selections, and all the information required to create the customer’s vision for their unique pieces. You will be responsible for applying hardware to assembled picture and art frames and responsible for conducting final quality checks to ensure customer satisfaction. Each order is custom and so you will need great attention to detail since no two pieces of art are alike! Working closely with a team member (Art Technician 2), you will collaborate to meet production goals and oversee the entire lifecycle of customer pieces, from work order completion to mounting, assembly, and final quality control. 

Responsibilities and Duties: 

Document detailed information for each custom order such as art type, frame type, and related pieces

Document customer framing preferences that are special to each order including how the customer envisions their final product look

Responsible for accurately inputting measurements, ensuring compatibility of art and the customers’ selections of frames and mount boards.

Support mat orders as needed and will be cross trained to support framing and mounting processes

Work with our customer experience team and leadership team to escalate any questions or concerns regarding customer artwork or orders

This role demands meticulous attention to detail, effective teamwork, and a commitment to

delivering exceptional service throughout the artwork processing journey!

Qualifications:

Excellent communication skills with the ability to effectively convey information.

Proficient in computer literacy, including basic software applications.

Proficient reading comprehension

Ability to effectively use a tape measure and other tools for accurate measurements and assembly.

Ability to identify color and shade differences with a keen eye

Unmatched attention to detail with competence in identifying quality issues, condition of products, and precise measurements

Collaborative mindset and capable of working well with others in a team environment

Ability to discern when assistance or escalation is needed.

Strong critical thinking skills to solve problems efficiently.

Excellent at prioritization in an agile & fast paced environment 

Willingness to help whenever needed and maintain and promote a positive work culture

Appreciation for art and care for customer experience!

Skills to Have or Learn at Framebridge: 

Proficient in handling various art mediums

Familiarity with calculating final frame sizes based on art dimensions and frame specifications.

Knowledge of art handling safety and security protocols.

Understanding of Framebridge’s product assortment and their application requirements. 

Claim to Frame:

Health benefits: three medical plan options so you and yours stay healthy

401k and Pension: saving opportunities to help you dream big and prepare for the future

Vacation policy: paid time off so you can rest, recharge, and reframe 

Discounts & Perks: because we love what we do

Physical Qualifications:

Standing/walking 8 plus hours a day

Lifting 10 - 25 pounds 

PPE = safety glasses 

Equal Opportunity Employer Statement:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Time Type

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.