CHANEL & moi promise is the commitment of Chanel to deepen client relationship over time by offering meaningful services to preserve quality and longevity of our creation.

CHANEL & moi – Les Ateliers:  offers a singular space to all our client dedicated to ultimate care and repair services to take care of their products.

We are looking for an Artisan to join CHANEL & moi – Les Ateliers.

The position is a permanent contract beginning June 2025 and is based in Zurich with a few months of training to be spent abroad (Paris, London) before onboarding in Les Ateliers.

Job mission:

As Ambassador of CHANEL & moi promise of excellence, you are passionate about leather goods, and craftmanship, as such you will engage clients with providing expertise knowledge in care and repair establishing a deep client loyalty to the House.

As an Artisan with extensive repairs and renovations know-how on all types of leather and accessories, you will repair handbags, small leather goods, and custom jewelry pieces according to CHANEL’s quality standards and expected deadlines. 

Key Responsibilities:

Embody the expertise of CHANEL know-how:

PRODUCT CHECKING

Checks products’ technical diagnosis and authenticityAnalyze the repair to be made, and checks the requested repair’s information conformityProvide technical diagnosis and tips to repair claim or customer complaintChecks the product’s authenticity and identifies possible signs of counterfeitingIn case of a counterfeit, informs the lead of CHANEL & moi – Les AteliersDecide if the piece can be repaired in Les Ateliers, or should be sent at the Regional Repair Center and ensure the follow up in direct contact with the Repair Center

REPAIR

Repairs all products according to the repair sheets, CHANEL’s quality standards and the established lead time (that includes leather goods and custom jewellery)Perform technical repairs for fashion accessories according to company repair standards and requirements such as:Simple/complex StitchReplace shoulder strap/handleReplace Zipper/slider/pullerEdge dyingReplace eyelet/clasp/press stud and all other metal partsReplace strass/pearl/other ornament or accessoryRethread bracelet/necklace (CJ)Other repair service to recover product functionalityOther adhoc repair when necessaryIf needed, makes all necessary stitches with a sewing machine, as well as hand-made stitchesDo final repair process and accurate input in systemSuccessfully complete all related training session in Artisan Community with certified badge

QUALITY CONTROL / KEY PERFORMANCE INDICATORS

Self-monitors his/her repair’s quality: dismantling, gluing, laminating, flat or in-volume assembly operationsEnsure repair quantity and quality meet service lead time, and productivity targets

SPARE PART / EQUIPMENT MANAGEMENT

Support repair tools/equipment sourcing and purchase when necessarySupport the inventory control, sourcing, replenishment of spare parts

Ensure a client-centric approach:

Be able to bring an expert diagnosis to the clientDirectly communicate with client to deliver technical information for some special caseShowcasing CHANEL savoir-faire in Les AteliersDemonstrate confidence with expressing CHANEL quality commitment and durability promise

Role Specifications / Profile:

Technical professional degree in craftsmanship with a specialization preferably in leather goods and/or custom jewellery-makingCraftsmanship know-how, with a solid experience in leather goods’ finishing operations and repairs: cleaning, stripping, filling, dyeing, polishingExpertise in jewellery or custom jewellery is a plusAbility to use a sewing machine to repair leathergoodsAbility to identify problems with problem-solving skills with strong service mindsetAbility to engage and communicate with clients and internal team on service and technical part developmentCareful, meticulous, with a strong Fashion consciousnessChallenge-oriented, ability to appreciate the beauty and quality of a luxury productTeam spiritAutonomy with a hands-on and self-motivated personalityComputer-literate, or willing to learnGerman speaker and a good level in English. French is a plus.