A.T. Still University's Arizona School of Dentistry & Oral Health (ATSU-ASDOH) is seeking a full-time exempt PreDoc Clinic Manager on the Mesa, Arizona campus. This position reports to the Director of Business Operations.
Duties & Responsibilities:
Oversee the day-to-day operations of the dental clinic. Develop and implement clinic policies and procedures. Monitor patient scheduling, ensuring optimal appointment flow. Ensure adherence to all federal, state, and institutional regulations. Conduct routine audits and quality control checks to maintain accreditation standards. Address and resolve patient concerns, ensuring a positive patient experience. Supervise and support administrative and clinical support staff, providing training and performance evaluations. Manage staff scheduling, ensuring adequate coverage and operational efficiency. Assist with financial reporting and revenue cycle management. Monitor billing, insurance claims, and patient accounts in coordination with the finance team. Generate reports on clinic performance, patient flow, and revenue metrics. Serve as a liaison between patients, students, faculty, and staff to ensure smooth clinic operations.Education & Experience:
Four year college degree in Business Management, Healthcare Administration, or equivalent experience.Three to five years experience in a clinic setting overseeing multiple staff and functions.Ability to handle high-pressure and uncomfortable situations with ease and calmness.Excellent communication and customer service skills.Knowledge of HIPAA, FERPA, OSHA, patient management software, Microsoft Office Suite, Google DriveMust be flexible and organized, able to change assignments/focus with little direction and notice.Must work well independently and in a group environment.Must maintain a professional and friendly attitude at all times.ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits.
A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), gender, sexual orientation, gender identity, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.