Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!
JOB DESCRIPTION
ResponsibilitiesThe Casino Host is responsible for generating customer awareness of the Wild Card Rewards program and upcoming special events & promotions. This will be achieved through interactions with players on the casino floor, at special events, and promotions; as well as through phone and email contact methods.
Essential duties include, but are not limited to:
Oversees, solicits, and identifies new gaming customers for the Players Club ProgramDemonstrates exceptional guest courtesy to both internal and external customers with every interactionProvides timely and accurate enrollment into the Seminole Players Club program both at the PC desk and on the floorAssists guests with promotional offers as received via direct mail or other advertisingEnsure all policies and procedures are followed with all required paperwork completed and filed accuratelyHandle crowd control effectively with consideration for our guestsAnnounce drawings, events and special promotions on the public address system Qualifications Bachelors degree preferred and/or combination of education and work experienceMust be able to fluently speak Chinese and/or VietnameseMinimum of 6 months of experience as a VIP Service Host, Casino Host, or equivalent requiredMinimum 2 years of guest service experience required, or an equivalent combination of education and experienceExperience in casino and/or hotel environment requiredProficient knowledge of CMP & LMS programs requiredProficient knowledge of Microsoft Office, Excel, and Word requiredExperience in gaming machines and/or table games preferredMust have exceptional guest service skillsMust have the ability to resolve stressful situationsMust be able to make sound complimentary decisions based on tracked customer playAbility to work flexible schedules, including nights, weekends and holidaysMust conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and proceduresWork Environment:
Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noiseThis position requires frequent standing and walking and the ability to lift up to 20 lbs.Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
Credit CheckCriminal Background CheckDrug Screen
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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