Level Description
‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques.

Market Summary
Provides general secretarial and administrative support to a department or group of professionals under general supervision. Performs work that is varied and generally administrative or project oriented. Requires a broad understanding of organization operations, organizational procedures, and personnel. Handles confidential and sensitive material.

Impact
• Obtains and provides information which requires little explanation or interpretation, typically within the department.
• Conveys information to parties within the department at an operational level requiring some explanation or interpretation in order to reach agreement.

Communication
• Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents.
• Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests.

Innovation
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedure.
• Tasks are straightforward, simple and typically impact own or one other department or specialty.

Knowledge
• Ability to identify problems and potentially update existing methods, techniques and/or processes in job area by following standard procedures and guidelines.
• Applies full knowledge of the job. Typically requires high school diploma and 2-4 years of experience, or an equivalent combination of training and experience.