Acts as liaison between the Assessment Unit and Care Coordinators; forwards completed assessments to Care Coordinators. 

Transfers completed assessment documents into operating system.

Monitors assigned assessment databases to ensure all cases are assigned; advises management of unassigned cases. 

Monitors the content of assessment documents being provided by internal nurses or delegated vendors; processes completed assessments. 

Answers and screens calls/emails concerning assessments; responds to inquiries, requests for information, and resolves routine to moderately complex issues from other departments. Refers unusual and complex issues to manager.

Performs various administrative support functions (e.g., generating/sending enrollment packets, photocopying, faxing, filing, etc.) to support CHOICE health plan operations.

Verifies completeness of UAS assessments for all CHOICE product lines to ensure quality and regulatory compliance.  Identifies missing information and returns to vendor, if needed. 

Participates in special projects and performs other related duties as assigned.