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Job Description

Old Mutual Insure is looking for an Assessor in the digital motor assessing space.

This role will be responsible for providing a digital assessment function, focusing on Motor claims. The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.

You Would

Assess damage against a provided or requested quotation

Decide whether to replace, repair part or use CAP Parts when warranty has expired

Negotiate telephonically with ABR using photographic evidence

Generate claims report

Communicate and negotiate with the client and/or intermediary

Determine Retail value of vehicle and extra’s(specified) for settlement

Authorize for repair or cash settlement

Make notes on systems, process claims and upload documents

Responsible for additional requests and to sign off the final quantum (FRC)

Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders relationship managers, claims committee and underwriters, within the agreed time frame

Accountable to handle for the following claim types:

Drivable non structural and major structural

Non drivable claims

Fast track

Radio equipment and locks

Accessories, tyres, rims

Cosmetics

Screening of merits

And other claims/responsibilities as specified by your Team leader/Manager

Minimum Requirements

•    Min 2 years experience, automotive mechanic, automotive body repairer or automotive spray painter experience or Vehicle Damage QuantificationQualification (VDQ) with two years’ experience

•    5+ years Motor Assessing Experience.
•    Qualified automotive mechanic or automotive body repairer (advantageous)
•    Audatex/Abuntex
•    VDQ Certified min Practicing member
 
System Knowledge on the following:

•    Online systems
•    BPM
•    TIA
•    ICE
•    Audatex / Abuntex

The Recruitment process:

TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better, and ensure OMI can meet your needs

Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team

Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification

Final Feedback

All About OMI:

https://www.oldmutual.co.za/about/old-mutual-insure/

https://www.linkedin.com/posts/old-mutual-insure_i-work-at-old-mutual-insure-of-course-activity-7161674472469524483-w0j6?utm_source=share&utm_medium=member_desktop

Skills

Education

Closing Date

01 July 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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