The Global Liquidity Business is expanding rapidly in Asia. 

As a Client Service Executive Associate within the Global Liquidity team, you will provide dedicated client service to our Global Liquidity clients throughout Asia Pacific. You will provide pro-active service delivery and resolution to client queries and actively develop existing relationships to achieve client satisfaction. You will also have a high level of flexibility and adaptability.

Job Responsibilities:

Provide daily servicing for transactions and take ownership of processing requests or issues raised through to completion or successful resolution under tight time constraints. Act as the liaison between the client and sales and operations groups with continuous communication. Provide regular updates and training to clients on products and processes.  Manage client complaints in accordance with the firm policy and regulatory requirement. Take initiative in identifying opportunities to continuously improve our business processes efficiency, overall client experience and control. Lead/participate in projects related to regulatory changes, digitization initiatives and regional priorities. Represent the team and report team duties/issues in local and regional forums.

Required Qualifications, Capabilities, and Skills:

University graduate with minimum 5 years of experience at asset management or financial services firm and background in client service. Detail oriented, dedication to accuracy, timeliness, and high productivity while working under pressure to meet deadlines. High energy, dedicated and strong team player Client focus, equipped with strong interpersonal skills to service and maintain strong relationships with clients as well as internal stakeholders. Good listening skills and communication skills, strong language skills in English AND Mandarin are required (both written and spoken). Licensed to carry on Type 1, 4 and 9 regulated activities or willing to take the qualification exam in first 6 months of employment.