Description

The CMDB and Asset Management Manager is responsible for overseeing the accuracy and integrity of an organization's Configuration Management Database (CMDB), ensuring all IT assets are properly tracked and managed throughout their lifecycle, including identifying, recording, updating, and reporting on hardware, software, and network configurations while also maintaining data quality and governance within the CMDB system to support efficient IT service management processes. 

Key responsibilities may include: 

CMDB Maintenance:  Designing and implementing the CMDB structure, including defining Configuration Items (CIs), relationships between CIs, and naming conventions. Managing data quality by performing regular audits, identifying inconsistencies, and addressing data discrepancies. Implementing processes for data collection, updates, and synchronization across different systems. Asset Lifecycle Management: Tracking the lifecycle of IT assets from procurement to disposal, including asset acquisition, deployment, maintenance, and retirement. Managing asset inventory and ensuring accurate asset records within the CMDB. Performing regular asset reconciliation to identify discrepancies and address issues. Reporting and Analysis:  Generating reports on asset utilization, cost optimization, and CMDB health to inform decision-making.Analyzing CMDB data to identify trends and potential issues related to asset management and service delivery. Stakeholder Collaboration:  Collaborating with IT teams across the organization to ensure accurate data entry and maintain data integrity within the CMDB. Providing training and support to users on CMDB best practices and data management procedures. Process Improvement:  Identifying opportunities to automate data collection and update processes within the CMDB. Continuously evaluating and improving CMDB governance policies and procedures to enhance data quality and usability.  

Required Skills: 

Strong understanding of IT infrastructure and service management practices Expertise in ServiceNow CMDB tools and technologies Data analysis and reporting skills to interpret CMDB information Excellent communication and collaboration skills to work with cross-functional teams Knowledge of IT asset management best practices and compliance requirements Bachelors Degree in Computer Science or similar technology related field. 

Hours & Work Schedule

Hours per Week: 40 Work Schedule: Monday-Friday

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.