Description This is the asset management team. They are responsible for the shipping, receiving and tracking of devices within the organization. This team is about 9 total people, 4 field techs and 5 in the office. The actual techs in the office are only 2 individuals (right now 1). The primary responsibility of the position will be to act as the tier 3 escalation point for the help desk team. The typical incidents they will see are a lot of time troubleshooting Windows operating system, reinstalling a driver on printer, PC software not working, they have a lot of security software too they may work on from time to time. They also image and set up new laptops and devices to go to shipping and be sent out to the field techs and the surrounding offices. They will do a lot of software troubleshooting, imaging, and hands on hardware repair. Skills Ticketing system, Desktop, Hardware, Imaging, Install, Windows 7, Customer service, Troubleshooting, servicenow, support Top Skills Details Ticketing system,Desktop,Hardware,Imaging,Install,Windows 7,Customer service Additional Skills & Qualifications Successful candidates will be very attention to detail oriented and have great organization skills. This manager is big on that, if they are missing some skills but have the organization piece they will go far in his eyes. Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Raleigh,NC. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.