Overview

Put your combination of expertise in asset management and superior customer service skills to use at our Redlands headquarters. This is a great opportunity to further develop your knowledge of computer and mobile device support technologies and provide innovative customer-based solutions in a dynamic environment.

Responsibilities

Coordinate with colleagues for the delivery and tracking of computer-related equipment and software Monitor and maintain service queue based on established service level agreements Coordinate hardware and software deployments for employee onboarding and separations Support inventory tracking and audit programs Collaborate with partner departments to improve asset management processes Support team members in meeting their goals and objectives by identifying training and/or departmental resources needed Assist with testing and evaluating various software applications and mobile devices in support of future deployments Assist with evaluation and retirement of legacy software and hardware configurations Assist with departmental moves, adds, and changes Maintain and review inbound hardware request queue Creation of Purchase Requests within SAP Requirements

1+ years of relevant experience Excellent communication and customer service skills Ability to work effectively in a fast-paced team environment as well as independently Ability to lift up to 50 pounds High School Diploma Recommended Qualifications

Experience with helpdesk and/or asset management A+ or similar certification Ability to identify and recommend process improvements Associate’s or Bachelor's in Information Systems, Business, or a related field

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is$19-$31 USD About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Available in Redlands, CA Requisition ID 2024-1668