The AP Coordinator is responsible for supporting shrink reduction through assisting theft and fraud investigators with case development. Focus is placed on supporting HDI, Law Enforcement and field AP video requests including case investigation needs. The AP Coordinator needs to have a clear understanding of all components of shrink reduction strategies within the store environment. The AP Coordinator will need to demonstrate the ability to build relationships and leverage partnerships with field team and SSC support teams, as well as interact with external partners. Additionally the AP Coordinator will need to have the ability to translate case investigation needs into specific video/data pulls to support prosecution and mitigate theft and fraud. Associates in this role will be responsible for pulling video based on requests from law enforcement, banks, legal and AP Field/HDI. The AP Coordinator will need to provide high quality customer service throughout the request process, validate an understanding of specific items needed, to timely packaging, and confirmation of delivery. In addition they will work directly with HDI Investigators on case development requirements and administrative needs. Some of the key tasks associated with this role include managing central technology assets, support meetings and assist with webinar coordination. The AP Coordinator will report directly to the HDI Process Support Manager and will work in a collaborative team environment with the entire HDI Team.
Key Responsibilities:60% Fulfill video and supporting documentation based on requests from LE, AP/HDI, banks and legal. Support HDI on Serious Incident Responses as needed. Provide high quality customer service throughout the request process, validate an understanding of specific items needed.20% Support Sr. Investigators and Investigators on case development requirement and administrative needs. Provide supporting documentation to Investigators as needed for cases. Support HDI with necessary access to applications and software. Coordinate and support conference calls, webinars and additional meetings as needed for the investigative team. Manage central technology assets and ship to AP team as required. Establish an effective process to identify and maintain needed supplies for HDI investigations20% Package investigations and deliver to MAPMs. Provide timely packaging, and confirmation of delivery.
Direct Manager/Direct Reports:This position reports to Member of Central Investigation TeamThis position has no Direct Reports
Travel Requirements:Typically requires overnight travel less than 10% of the time.
Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.
Preferred Qualifications:Competent in the use of retail CCTV systemsCompetent in the use of retail case management systemsLoss Prevention Investigative Training.
Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:No additional education
Minimum Years of Work Experience:1
Preferred Years of Work Experience:No additional years of experience
Minimum Leadership Experience:None
Preferred Leadership Experience:None
Certifications:None
Competencies:None