Working Location: PENNSYLVANIA, CENTER VALLEY 

Workplace Flexibility: Hybrid

 

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

 

Learn more about Life at Olympus.

 

 

Job Description

This position interacts directly with internal and external customers to track and maintain all transactions for the Central Loaner and the Onsite Loaner Programs to ensure the timely return of Olympus assets. The position also works proactively with colleagues in the National Service Centers to research and validate repair transactions associated with loaner events.

Job Duties Liaise with internal and external customers to ensure the timely return of Olympus loaner assets.  Perform invoicing for use and non-return or execute approved credit transactions related to Repair asset retrieval.  Perform credit / rebill transactions related to financial reconciliation functions executed by Customer Solutions.  Use business applications (SAP/Datasweep) to review document and correspond with internal / external customers regarding loaner retrieval activities.  Maintain daily reporting related to retrieval activities.  Monitor the Loaner Retrieval mailbox and respond to customer inquirers within 48 hours in assigned areas. Engage and maintain open communication with Olympus Sales personnel and Field Support staff in order to address customer concerns related to retrieval activities.  Escalate to management when requests are outside process.  Maintain acceptable standards for attendance and work overtime as needed.  Perform all other duties as assigned. Job Qualifications

Required:

Associates Degree preferred; High School Diploma required. Minimum of one-year customer service, collections or asset retrieval experience required. Must be self-motivated with exceptional organization skills and the ability to prioritize and manage tasks independently. Very good customer service skills. Strong written and verbal communication skills Ability to multitask in a fast paced environment using multiple programs while maintaining accuracy. Working knowledge of Microsoft Office software (Excel and Word). Able to interact with a wide range of internal and external customers  Overtime as required

Why join Olympus?

 

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

 

Equitable Offerings you can count on:

 

Competitive salaries, annual bonus and 401(k)* with company match

Comprehensive medical, dental, vision coverage effective on start date

24/7 Employee Assistance Program

Free live and on-demand Wellbeing Programs

Generous Paid Vacation and Sick Time

Paid Parental Leave and Adoption Assistance*

12 Paid Holidays

On-Site Child Daycare, Café, Fitness Center**

 

Connected Culture you can embrace:

 

Work-life integrated culture that supports an employee centric mindset

Offers onsite, hybrid and field work environments

Paid volunteering and charitable donation/match programs

Employee Resource Groups

Dedicated Training Resources and Learning & Development Programs

Paid Educational Assistance

 

*US Only

 

**Center Valley, PA and Westborough, MA

 

 

Are you ready to be a part of our team?

 

Learn more about our benefit and incentives.

 

        

 

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. 

 

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

 

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America.  For more information, visit www.olympusamerica.com.

 

You Belong at Olympus

 

We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.

 

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

 

Let’s realize your potential, together.

 

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

 

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Customer Service