Do you enjoy managing a dynamic client-facing team that provides best-in-class service in a fast-paced environment? If so, join our team.

Join our dynamic, client-facing Fraud Asset Recovery team within the Private Bank as a high-performing Analyst. In this fast-paced role, you'll manage asset recovery inquiries, support the Fraud Prevention team, and mitigate financial exposure for clients and the bank. Your adaptability and strong communication skills will be key in serving our unique client base as our organization continues to grow.

As an Asset Recovery Analyst, you will ensure our clients receive industry-leading fraud protection and remediation services. You will handle challenging situations by offering solutions in fraud detection, prevention, remediation, and recovery, while managing customer expectations. By applying best practices and leveraging your expertise in fraud prevention, you will make informed decisions to safeguard our clients. If you are a critical thinker with problem-solving skills in a fast-paced environment, you may be the perfect fit for our team.

Job Responsibilities:

Provide transactional review support for payments across all channels for Private Bank clients to mitigate fraud risk Collaborate with clients, internal partners, external banks, and law enforcement to minimize losses Serve as a subject matter expert for fraud escalations, exercising initiative and judgment to resolve issues within established policies Partner with cross-line-of-business (LOB) teams to implement fraud prevention and asset recovery best practices, including coaching cross-LOB employees

Required Qualifications, Capabilities, and Skills:

Three years of experience in Fraud Operations Highly analytical with expertise in collecting, analyzing, and synthesizing information using Microsoft standard research utilities Strong client management skills, with the ability to partner with and advise senior and line managers Exceptional problem-solving skills, with the ability to independently identify and escalate key issues and develop actionable recommendations Flexible teamwork skills, able to work effectively with stakeholders and colleagues at all levels Specific knowledge of core banking systems, common banking products, applicable laws, and regulations related to fraudulent activities

Preferred Qualifications, Capabilities, and Skills:

Familiarity with existing and emerging fraud trends in the banking industry Experience communicating with external banks and law enforcement for fraud investigations