WEALTH MANAGEMENT 

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

OPERATIONS 

Operations is a dynamic, multi-faceted function that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

YOUR IMPACT 

We are looking for an experienced Operations Team Leader, who has a passion for fraud detection and investigation work, to join our growing fraud operations team. If you work in risk operations environment, and have strong people management skills, we want to hear from you. 

OUR IMPACT 

Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, our customer support leaders play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. You will join and support our US Deposits Back Office function. 

JOB SUMMARY & RESPONSIBILITIES

Lead, manage and supervise the day-to-day operations of a team of 15-18 representativesMonitor and evaluate performance of the team, rewarding behaviors and/or performance when appropriate and addressing performance and behavioral issues as they ariseTrain, provide direction and enforce policies and standards to help the staff achieve departmental goals and objectivesEstablish schedules for team membersAssist with interviewing and selection of team members and serve as a role model/mentor to your team and othersConduct weekly one-on-ones and bi-monthly staff meeting, as well as on-the-spot coaching / feedbackMonitor cases and work closely with the QA teams to closely manage ongoing professional and personal development of operations team membersCreate and maintain an environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectivesProvide hands-on assistance to team members while serving as an escalation point for the operation's customer issues and complaintsOffer guidance to the management team in such areas as real time operational performance, ensuring that service level targets are achieved as set by the businessRecommend improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategyAssist in project planning and identification of issues by monitoring projects and delivering the improvement/process on timeLead and drive a collaborative culture within the team to support quality, performance, and development opportunitiesResponsible for leading the One GS culture and conduct approach as a manager on the site

BASIC QUALIFICATIONS

Proven ability to lead by example, with a positive attitudeAbility to lead teams and drive performance standardsGood interpersonal skillsExcellent analytical and problem-solving skills (with a view to support changes to processes), and works well under pressure Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skillsStrong customer focus Ability to lead teams, juggle across various workstreams and drive performance standardsGood leadership skills and the ability to motivate and develop staffAbility to manage and drive a culture of continuous improvement Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customersMinimum of 3 years management experience within customer service environment

 PREFERRED QUALIFICATIONS

Experience in a retail banking environment/Insurance environment Deposit Back Office experience

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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Goldman Sachs is an equal employment/affirmative action employer