Position Number: 010569 Department: Housing and Residence Life (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: + Provide comprehensive guidance to parents, students and campus partners about the completion of housing applications, the assignment process, posting of charges, room changes and cancellation processing. + Connect customers with essential university resources to address any matters that must be handled outside of Housing and Residence Life. + Coordinate early arrival processing and charges for university groups including Marching Band, Athletics and authorized academic programs. This will include collection of collection of authorization lists, coding in StarRez, notification of students and authorizing university partners and subsequent billing associated with the early arrivals. + Serve as the primary responder for the department HRLMailbox while appropriately triaging messages and conducting follow-up as needed. + Pull targeted occupancy reports from StarRez and Banner as needed for ongoing status checks, removal from housing and program planning + Work with North Carolina Census Office representative to identify and notify students selected for monthly census interviews. + Process empty bed and miscellaneous charges for seven sororities in Greek Village twice per semester (midpoint and end of semester). + Process summer department sponsored housing and charges for Levine Scholars, UTOP Counselors and Orientation Counselors. + Processes initial assignments, room changes, cancellations of housing and any required follow up with other Housing team members. + Consistent and accurately document key information and interactions with students/parents in StarRez to ensure continuity of service. + Utilize information in StarRez and Banner to investigate issues and determine how to provide the needed assistance to customers. + Serve as the first resource for problem solving when front line staff/live in staff require assistance addressing issues for customers. + Thoroughly research and consult with specialist (as necessary) to provide authorized guidance and follow up to both customers and impacted team members/work unit. + Serve as a key housing assignments specialist for any complex inquiries from students, parents, campus partners and housing staff. + Appropriately tailor communication with challenging customers to render best outcomes. Minimum Experience / Education: Required Minimum Qualifications: Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. University Preferred Qualifications: Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience. Preferred Education Skills and Experience: + Graduation from high school and at least three years of experience in a higher education office or similar environment. + Experience working in a Housing and Residence Life department in an institution of higher education or similar environment. + Demonstrate strong experience in the office with high call and visitor volume. + Experience working with students in an institution of higher education or similar environment. + Demonstrate ability to efficiently handle multiple phone lines and walk-in customers in a busy office. + Experience using Microsoft Office Suite and other resource management software programs. + Superior customer service skills and conflict management skills. + Excellent verbal and written communication skills.