The role of agent would be more of analyst conducting case studies of different customers to enhance the productivity and optimal utilization of the resources available. To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards. To assist and co-ordinate with the clients and the dealer network for prompt customer service. To handle sales, inquiry calls from customer, validate sale leads & assign to dealers To handle chat, email enquiries from customers  Documenting all the correspondence with the customer whether inbound or outbound, written documents etc, into an integrated system for enhanced reporting extraction for client and operations team. Work with team spirit to achieve a common goal i.e. customer satisfaction. Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization. Should willingly take up any project assigned by the call centre manager or management team.
64425 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent
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