Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

*ON SITE ASSISTANT

See below

1.    Able to handle high volume of reports from technicians on daily basis 

2.    Contact technicians to inform them of emergency services and/or other information

3.    Keep logs or daily reports from installers inventory

4.    Closing work orders of completed and reported jobs. Ensure all work orders are closed in the system at the end of the day (160/180 jobs) per day.

5.    Prepare/type route daily sheets for next day jobs (11 Installers)

6.    Issue out daily equipment for field technicians (Scan devices and enter it into the database)

7.    Complete daily Disposition ( to be submitted to CS team)

8.    Able to assist in other areas of the department when needed. (Assembling boxes/benching equipment)

Preferred: 

Excellent Customer Service skills

English and Spanish fluently

Excellent organizational skills

Ability to multitask

Windows Platform

Able to use Microsoft word and Excel