JOIN A TEAM THAT GOES ALL-IN ON YOU

Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!  

The Assistant Banquet Manager plays a pivotal role in ensuring seamless operations and exceptional guest experiences for all banquet and catering events. Reporting to the Assistant Director of Food and Beverage, this position is responsible for overseeing service standards, event execution, and staff performance. The role requires collaboration with various departments, effective communication with event stakeholders, and a focus on guest satisfaction, team development, and operational efficiency.

Our ideal candidate:

Minimum: Associate degree in hotel and/or Restaurant Management, or equivalent technical training in the food service industry. Preferred: Bachelor’s Degree in Hotel, Banquet, or Event Management. Certifications like CMP (Certified Meeting Professional) or CSEP (Certified Special Events Professional) are highly desirable. Five years of restaurant/food service experience, including three years in a supervisory role. Effective communication skills in English, both verbal and written; bilingual abilities are preferred. Strong knowledge of banquet and catering operations, including food service standards. Proficiency in computer programs, including Word, Excel, Windows, LMS, and banquet/event management tools, Sales Force/Delphi/Amadeus  Ability to compile, compute, and analyze data for reports. Exceptional interpersonal and negotiation skills for working with clients and vendors. Flexibility to work various shifts, including evenings, weekends, and holidays. 

About the role: 

Lead the day-to-day operations of banquet and catering functions in accordance with established policies and procedures. Ensure service standards are met and exceeded during events to deliver exceptional guest experiences. Supervise the setup and breakdown of function rooms and ensure compliance with event requirements. Recruit, train, and develop a high-performing team, fostering teamwork and a positive work culture. Administer ongoing training programs, including new employee orientation and skills enhancement initiatives. Conduct performance reviews, provide constructive feedback, and create opportunities for professional growth. Act immediately on guest feedback and resolve complaints to ensure satisfaction. Collaborate with internal and external event hosts to create seamless event transitions and operational efficiency. +Provides performance documentation, and general accountability to hourly team members. Ensures proper completion in UKG of weekly and bi-weekly payroll for banquet team members. Maintain communication with Convention Services Managers to ensure proper alignment of event details. Contribute to the creative design, layout, and execution of events, incorporating innovative setups and thematic planning. Ensure all equipment and supplies are prepared and positioned correctly to meet event specifications. Direct the development and administration of cost controls for labor, food, and other resources to ensure profitability. Compile and manage annual budgets, variance reports, and weekly management reports. Implement sustainable practices in banquet operations, including waste reduction and eco-friendly sourcing. Leverage banquet/event management software and tools to optimize scheduling, reporting, and communication. Ensure familiarity with property management systems, Point of Sale (POS) systems, and other relevant technologies. Maintain and enforce safety policies and procedures, following up to eliminate hazards. Handle crisis situations, such as event cancellations or unforeseen challenges, with efficiency and professionalism. Build and maintain relationships with external vendors, suppliers, and other departments to ensure seamless event delivery. Support a diverse and inclusive workplace, ensuring team members and guests feel welcomed and valued.

A few more things: 

Ability to work in a fast-paced environment and manage multiple tasks under time constraints. Must handle high business volumes and sensitive situations involving staff and guest concerns promptly. Capable of standing, walking, and moving heavy equipment during event setups and breakdowns.

Depending on experience, salary ranges from $68,000 to $73,000 annually. 

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary. 

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. 

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. 

  NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.