**Additional Information** **Job Number** 25037953 **Job Category** Event Management **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018VIEW ON MAP (https://www.google.com/maps?q=Protea%20Hotel%20Fire%20%26%20Ice%21%20Cape%20Town%2C%2064%20New%20Church%20Street%2C%20Cape%20Town%2C%20South%20Africa%2C%20South%20Africa%2C%208018) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. **CANDIDATE PROFILE** Education and Experience + High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Supporting Management of Department Operations and Inventories** + Manages departmental inventories and assets including par levels and maintenance of equipment. + Conducts monthly department meetings with the Banquet captains and employees. + Maintains attendance log for banquet employees. + Maintains and enforces established sanitation levels. + Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.). + Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores. + Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs). + Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. + Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction. + Schedules banquet service staff to forecast and service standards, while maximizing profits. **Participating in and Leading Banquet Teams** + Attends and participates in all pertinent meetings. + Leads shifts and actively participates in the servicing of events. + Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation. **Providing and Ensuring Exceptional Customer Service** + Sets a positive example for guest relations. + Interacts with guests to obtain feedback on product quality and service levels. + Responds to and handles guest problems and complaints. + Empowers employees to provide excellent customer service. + Strives to improve service performance. + Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. + Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. **Conducting Human Resources Activities** + Interviews and hires Banquet captains and employees with appropriate skills. + Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. + Ensures employees understand expectations and parameters. + Observes service behaviors of employees and provides feedback to individuals. + Reviews comment cards and guest satisfaction results with employees. + Participates in the development and implementation of corrective action plans. + Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. MANAGEMENT COMPETENCIES **Leadership** + **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. + **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. + **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. + **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. **Managing Execution** + **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals. + **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. + **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. **Building Relationships** + **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. + **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. + **Global Mindset** - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. **Generating Talent and Organizational Capability** + **Organizational Capability** - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. + **Talent Management** - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. **Learning and Applying Professional Expertise** + **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others. + **Business Acumen** - Understands and utilizes business information to manage everyday operations. + **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. + **Banquets** - Have a working knowledge of service standards, procedures and techniques for executing banquet event orders to include banquet /meeting room set up and strike, banquet design, and banquet beverage set-up and controls. + **Event Services** - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring. + **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities. + **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). + **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. + **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. + **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents. + **Writing** - Communicates effectively in writing as appropriate for the needs of the audience. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ \#LI-WG1 \#LI-Onsite Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​team, and **become** the best version of you.