Job Descriptions: Manage the service, sales, and operations to achieve the strategic goals and growth of the branch in coordination with the Branch Manager. $500 Signing Bonus Offered Required Experience: Leadership: + Manage the customer service and experience of the banking office. Sets the tone and expectations of delivering exceptional service to clients through example, and coaches branch personnel accordingly. + Direct all operational aspects of the branch according to established policies and procedures and ensures the branch is compliant and prepared to pass regularly performed audits. + Assist Branch Manager in interviewing and hiring branch personnel and assists in performance evaluations, advancements, and terminations of branch employees. Branch Operations: + Ensure the branch is in compliance with all bank policies, procedures, and safety standards. + Train and educate branch employees on job functions, policies, procedures, operations, etc. + Perform teller and banker duties as needed to include, but not limited to processing transactions, opening accounts, processing and closing loans, etc. + Use discretion to provide approvals and overrides within established authority. Customer Service: + Resolve and responds to complex client service issues, complaints, and escalated questions. + Establish, expand, and maintain strong customer relationships by providing exceptional personalized customer service focused on the needs of each customer. + Perform outbound customer service, sales, and follow-up calls by phone and/or email. + Proactively engage with customers in person, by phone, and through email. + Maintain a friendly and respective demeanor by greeting customers and providing service with a smile. Other Duties: + May support the Branch Manager in community development and provides service and support to local charities, chambers, and business partners. + Partner and engage with internal business partners. + Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act. + Become a Notary Public. Keyword: bank experience, cash handling, customer service From: First Utah Bank