Job Summary

Job Description

What is the opportunity?
RBC Dominion Securities Management team located in Richmond Hill is currently seeking an Assistant Branch Operations Manager to join their team! You will fulfil a leadership role by providing operational and administrative support to the Branch Management Team. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and help manage the branch facilities and equipment.

What will you do?

Help implement the Branch Director's directives and ensure the branch is efficiently and effectively managedHelp manage the daily administrative operations of the branch, including the approval of incoming and outgoing daily transactionsAssist with training new branch support staff and coordinate ongoing training initiatives for existing branch staffEnsure compliance and internal control requirements are metVerify and approve outgoing assets, cheques, and bank wiresVerify and action requests submitted by sales support staff through the internal workflow business application systemVerify documentation and approve account openings

What do you need to succeed?

Must-have

Ability to work efficiently and multi-task in a fast-paced environmentMeticulous attention to detail and effective organizational talentsStrong Microsoft Office Suite skillsDemonstrated aptitude in providing world-class client service that will come across as professional, warm, and friendly to our clientsExceptional written and verbal communication skills in English

Nice to have

Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH), preferably already approved with CIROKnowledge of the RBC Dominion Securities’ operations, policies, and procedures regarding client accounts, including internal controls

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workHigh level of autonomy

Job Skills

Branch Management, Communication, Conflict Management, Customer Service, Customer Service Administration, Ensure Compliance, Interpersonal Relationship Management, Leadership, Office Administration, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details

Address:

260 EAST BEAVER CREEK RD:RICHMOND HILL

City:

RICHMOND HILL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-29

Application Deadline:

2025-03-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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