SUMMARY

Assist the Catering Manager in establishing and maintaining Genuine Customer Care, overseeing the operation of the catering department, ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management and managing operating costs and shrinkage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To treat customers as guests with respect and courtesy while providing them with quick, friendly service. This includes greeting and acknowledge every customer, maintaining outstanding standards, solid product knowledge and all other components of Genuine Customer Care.Assist in analyze and measuring business trends; developing and implementing plans to maximize sales and meet or exceed goals and objectives.Assist with controlling shrink, expenses and payroll.Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing and assortment in all departments; ensure selling floor is adequately stocked.Be aware of competition activities and report results; share information with supervisor and make appropriate price recommendations.Assist the Catering Manager with Soliciting New Business Opportunities-Identify and pursue opportunities to secure new business contracts, partnerships, and events that align with the company’s catering capabilities and goals.Review department/store trends and recommended and initiate changes for maximizing goals and objectives.Ensure compliance with all laws, policies and procedures through regular store management and staff meetings, store walk through and audits, etc. Act as NFI's representative both within the store and within the community.Continually evaluate and react to performance issues.Train and develop store team in all aspects of the business; direct and monitor training and development for all store personnel.Ability to process information and merchandise through computer system and POS register system.Unloading trucksWork with special orders, customers, vendors and manufacturers.Make deliveriesAbility to communicate with Associates and guestsWork various hours...days, evening, weekends, and holidaysEnsure all Loss Prevention Policies and procedures are trained and followed by all Associates.Ensure all safety policies and procedures are trained and followed by all Associates.Any other responsibilities as assigned by supervisor.

KEY ATTRIBUTES

Customer Service "A" PlayerLeadership skillsPeople/Communication skillsIntegrityProduct knowledgeStableOpen MindedComputer skillsOrganization/Prioritizing skillsDetail Minded

SUPERVISORY RESPONSIBILITIES

Directly supervises a varied number of Associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED);One to three years related experience and/or training;Or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or Associates of organization.

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication), weights and measures.Strong numerical skills for budgeting and financial management.Ability to calculate costs, quantities, and pricing accurately.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Food Safety Certification required.Additional certifications in hospitality or culinary management are a plus.

RECOMMENDED EQUIPMENT

Standard office equipment (computer, phone, printer).Slip-resistant shoes with closed toe and heel.Hairnet, apron, gloves, uniform per store policy.

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time):

StandWalkUse hands to fingerHandle or feelReach with hands and armsCommunicate with associates and customersTaste SmellLift and/or move up to 20 pounds.

Frequently (Between 1/3 to 2/3 of the time):

StoopKneelCrouchClimbLift and/or move up to 50 pounds.

Occasionally (Less than 1/3 of the time):

Sit Balance Overhead lifting Lift and/or move up to 100 pounds.

Vision:

CloseDistanceAbility to adjust focusAbility to distinguish colors PeripheralDepth perception

 WORK ENVIRONMENT

Regularly:

Moving mechanical parts, fumes or airborne particles.Frequently:Extreme heat

Occasionally:

Wet and/or humid conditionsChemicals while cleaningExtreme coldRisk of electrical shockVibration

NOISE LEVEL

Regularly:

Moderate

 

 **Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location