Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.
Responsibilities Assists in planning and preparing work schedules and assigns colleagues to specific dutiesAssists in ensuring the financial performance of the centerAssists in developing and maintaining new policies, procedures and training programs for the assigned centerAssists with hiring, training, and evaluating Center operations colleagues in consultation with Human ResourcesAssists Center Operation Director with the hiring, training, disciplining and terminating of back office personnelAssists in the preparation and review of operational reports and schedules to ensure accuracy and efficiencyAssists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnelAssists in preparing annual budgetsAssists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goalsProvides technical support and/or resources to client and Center personnelAssists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnelAdministers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adheredAssists in monitoring marketplace trends and gathers competitive informationAssists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer serviceThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this jobDuties, responsibilities and activities may change at any time with or without noticeEnsure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displayingEstablish and maintain a warm, welcoming and professional atmosphere for our colleagues and customersProvide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the centerMaintain excellent client and patient relations by ensuring needs and expectations are consistently metEnsure that patients are treated as individuals and are attended to expeditiously and courteously by colleaguesLead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basisDemonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcareGuide the center team in continuous improvement projects as necessary based on review of center performance metricsFinancial management and oversight (in the absence of the Center Operation Director)This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications Some college courses in Business Administration, Healthcare Administration, or related fieldBachelor’s degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferredIn lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versaJob-Related Experience
Customarily has at least one year of direct management experienceCustomarily has at least six months of healthcare experience
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesStrong service mentality and a focus on achieving all aspects of defined service standardsExcellent telephone and personal etiquetteWarm, positive, energetic, and professional demeanorExcellent oral and written communication skillsTactful and diplomatic communication styleWorking knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance managementPerformance assessment skillsContinued focus on self-developmentProficient in computer applications such as Word and ExcelAbility to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervisionAbility to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectivelyAbility to resolve colleague, client and patient issues in an effective and timely manner Additional Data 401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsThis job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans
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