A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Manager.

Principal responsibilities

Assist manager to lead a team of staff to manage delinquent accounts of the retail unsecured loan portfolios; to perform account maintenance and provide administration supportTake legal proceedings against debtors by instructing external legal firms; representing the Bank to attendcourt hearing and liaison with Official Receiver’s Office / Outside Trustee on bankruptcy related mattersFollow up and manage deceased, bankruptcy accounts and other accounts with court ordersConduct risk account review and propose mitigation actions through regular or ad hoc reviewAssist in the process of Supplier Risk Management and prepare statistical reports for management reviewHandle customer complaints and perform necessary investigation

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Manager.

Principal responsibilities

Assist manager to lead a team of staff to manage delinquent accounts of the retail unsecured loan portfolios; to perform account maintenance and provide administration supportTake legal proceedings against debtors by instructing external legal firms; representing the Bank to attendcourt hearing and liaison with Official Receiver’s Office / Outside Trustee on bankruptcy related mattersFollow up and manage deceased, bankruptcy accounts and other accounts with court ordersConduct risk account review and propose mitigation actions through regular or ad hoc reviewAssist in the process of Supplier Risk Management and prepare statistical reports for management reviewHandle customer complaints and perform necessary investigationUniversity degree in a related discipline OR other relevant qualifications
Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
Good knowledge of PC application software such as MS Word, Excel and Access
Proficiency in both English and Chinese, fluency in Putonghua an advantage
Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

University degree in a related discipline OR other relevant qualifications
Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
Good knowledge of PC application software such as MS Word, Excel and Access
Proficiency in both English and Chinese, fluency in Putonghua an advantage
Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.