With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
\n \n Job Description
The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager is the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.
\n RequirementsEssential Duties and Responsibilities
\n\nUpdate and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary.\nAssist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.\nAssist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.\nUpdate homeowner and association information in C3 and shared files.\nProcess and distribute incoming and outgoing mail for the office and Associations.\nProcess print jobs, scanning and faxing as general office support when needed.\nAssist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.\nAssist with issuing of key fobs, pool passes and processing access keys.\n\n\nOther Duties and Responsibilities
\n\nPrepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.\nAssist Community Manager in monitoring client delinquency rates and collections process for account portfolio.\nAssist Community Manager with requests for proposals, repair quotes, insurance notifications.\nAssist Community Manager with update of property fact sheets in C3.\nAssist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.\nAssist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment.\nOther duties as assigned.\n\n\nKnowledge and Skills
\n\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level\nKnowledge of communities, property, real estate and homeowners’ associations\nKnowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners\nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level\nKnowledge of conflict resolution techniques at a proficient level\nProfessional customer service skills\nAbility to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.\nPartner with multiple stakeholders, for example community managers, vendors, peers, clients.\nAbility to self-motivate, be proactive, detail oriented and successfully function as part of a team.\nAbility to maintain confidentiality and discretion in the performance of all duties and responsibilities.\nKnowledge of company policies, procedures, and forms.\nMust be able to work effectively with others in person and in group setting\nMust be able to prioritize, manage time, and meet deadlines.\nMust be able to interpret verbal and/or written instructions at a proficient level.\nMust be able to communicate effectively and professionally on phone, email, and in-person.\nMust be able to operate general office equipment (copier, fax, phone systems, etc.).\n\n\nEducation and Experience
\n\nHigh School Diploma or GED Required\nAssociates Degree strongly preferred\nAt least one year of Customer Service experience is required\nAt least one year of Community Association Management or relevant experience is preferred\nExperience with a high call volume is preferred\n\n\nWorking Conditions:
\n\nTypical office environment\nFrequent social interaction\n\n\nENVIRONMENTAL DEMANDS
Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.
Rate of Pay: $22.00 per hour.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.