With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
\n \n Job Description
We are looking for an part-time Community Manager to be on-site for one of our Condo Communities.
\n\nSummary of role: The Assistant Community Manageris the first line of contact between the Board, Committees, Residents, clubs, and the Management Company. He/she will consult routinely and openly with the Board and will seek input and advice from the Portfolio Manager in the performance of his/her duties.
\n\nHours are 20 hours per week.
\n\nRESPONSIBILITIES:
\n\nOutlined below are some of the job responsibilities. the list is not all-inclusive, and the job description is subject to change anytime.
\n\nCommunity/Administrative Management
\n\nDistribute new owner information materials.\nAct as a liaison between trustees, committees, clubs, residents, and vendors.\nCommunicate via phone/email with appropriate parties regarding property maintenance activities and planned projects. \nMonitor adherence to the rules and regulations of the community. Manage documentation of reported violations. Issue violation letters when appropriate.Follow up on compliance and manage violation policy as needed.\nCreate and distribute community notices and mailings. \nMaintain resident files and vendor contacts, and keep them current.\nMaintain contracts calendar. Alert appropriate parties for upcoming renewals and manage process, as directed.\nRespond to questions from owners and residents in a timely fact-based fashion. Act as a response broker where necessary. Maintain neutrality in all communications.\nMaintain online portal. Post minutes, agenda’s, contracts, financial statements, maintenance agreements, etc. Post most current documents and file older documents in history file by year in chronological order.\nMaintain and post clubhouse schedule for use of rooms by clubs/committees and private functions.\nProvide administration for the Architectural Review Process.\nAssist portfolio manager in the preparation of materials for the monthly board meeting.\nMaintain accurate metric weekly of emails, phone call, walk ins and scheduled appointments. Including vendor interactions.\nWork closely with Board liaisons before responding to Unit owners on issues related to liaisons’ areas.\nComplete special projects in timely manner.\n\n\nFacilities Management
\n\nSchedule and meet vendors to provide proposals and/or perform repairs. \nEnsure project completion with proper follow-up to Residents, Portfolio Manager, and Trustees.\nManage maintenance request (work order) system. Create work orders for common elements maintenance as needed; schedule and oversee maintenance activities and schedule work orders with maintenance staff and vendors.\nPerform regular site inspections of the property, creating work orders or violation notices where appropriate\n\nQualifications and Skills:
\n\nGood knowledge of Microsoft Office and ability to learn our web-based property management software.\nSolid verbal and written communication skills\nAble to multi-task and prioritize efficiently. \nProfessional demeanor, approachable attitude, excellent listening skills, and desire to be of assistance. \nA can-do attitude with a sincere commitment to the position\nA focus and appreciation for client satisfaction\nAbility and desire to learn\n\n\n5 days per week with somewhat flexible time requirements. Must be able to walk the property, including flights of stairs in order to complete inspections.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.