With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Assistant Community Manager is responsible for providing clerical and administrative supportto the Community Manager(s). The Assistant Community Manager is the liaison to the CommunityManager(s) and homeowners primarily, but will also occasionally interact with vendors, boardmembers and committee members, as well as staff at the Associa Client Shared Service Center(CSSC) and within the branch office.

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Daily responsibilities:

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\n\nManage all communications to homeowners and ensure the database is updated with homeowner and community data.\nUpdate and file association documents for Community Managers. Arrange for delivery andpick up of documents from storage when necessary.\nAssist in preparing agendas, update management reports, and compile documents andcopies for Board meeting packages.\nAssist in preparing annual disclosure packages, annual meeting notifications, and annualfinancial statement packages for all homeowners and arrange bulk mailing of same withinthe time frames set by state statute or governing documents.\nUpdate homeowner and association information in the database and shared files.\nProcess and distribute incoming and outgoing mail for the office and Associations.\nProcess print jobs, scanning and faxing as general office support when needed.\nAssist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.\nAssist with issuing of key fobs, pool passes and processing access keys.\nPrepare newsletters, flyers, and other various documents to inform homeowners ofmaintenance service or projects, activities, meetings, etc.\nAssist Community Manager in monitoring client delinquency rates and collections process for account portfolio; send our violation letters to homeowners; manage RFPs and vendor relations; maintain property fact sheet in the database; ensure governing documents are updated.\nOther duties as assigned.\n\n Requirements\nHigh School Diploma or GED Required;Associates Degree strongly preferred.\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) and typical business correspondence (grammar, structure, punctuation, spelling,etc.) at a proficient level.\nUnderstanding of the relationship among community homeowners, the board of directors, and management company.\nCustomer service oriented; team player; proactive in assisting others; ability to prioritize tasks; manage time effectively.
Knowledge of conflict resolution techniques at a proficient level\nSelf motivates; detailed oriented; able to maintain confidentiality.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.