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The Position: The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.
Responsibilities Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirementsKeep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their statusShow apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientationManage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal dataManage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimizationPromote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issuesFollow eviction procedures, including notice requirements, court representation, and facilitating proceedings as neededConduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as neededAssist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner Qualifications
Education & Experience:
Education: High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experienceAt least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferredMicrosoft Office Suite, Project Management Valid driver’s license – RequiredPhysical Requirements:
May be required to sit for extended periods of time while working at a deskMay be required to climb stairsMust be able to read documents, computer screens and dataMust be able to hear and understand verbal communications in person and over the phone or computerMay occasionally be required to lift or carry items such as files or office supplies weighing up to 20 poundsMust be able to operate a computer, keyboard, mouse and other office equipmentWork Environment:
This role is based on site and requires that the employee spend time outside with exposure to the elements.May require working in confined spaces, heights and potentially hazardous areas
Employment with RPM Living is contingent upon successful completion of a background check and possession of a valid driver's license.
RPM Living is an Equal Opportunity Employer.
This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.
Company InformationJoin RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment communityComprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
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