Job Overview: 

This is an onsite position. The Assistant Community Manager is responsible for overseeing daily administrative tasks, resident interactions, and ensuring the community operates smoothly. The role includes conducting regular inspections, addressing resident concerns, managing community communications, assisting with compliance, and supporting the General Manager (GM) with budget items, vendor management, and reporting. The Assistant Community Manager will also manage the community website, ARC and DRC process, architectural and variance requests, and violations, providing high-level customer service and support to residents, vendors, and staff.

 

Compensation: $30-33/hour 

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

 

Job Responsibilities:  

Inspect and document community modifications and violations, ensuring compliance with community guidelines and issuing violations and following through to ensure compliance is met. Regularly perform monthly community inspections, ensuring ARC and DRC items are being managed to a high level of upkeep and compliance. Ensure all ARC and DRC processes are followed and items are properly documented, uploaded and filed correctly including submissions, all correspondence, letters, DRC packets and minutes. Assist residents through the ARC and variance process to ensure clarification and understanding. Responsible for communicating Board and DRC decisions and resolutions, as well as following up on compliance and call to hearings. Responsible for consistently tracking and documenting the status of all ARC and DRC submissions and requests. Assist with administrative tasks including answering phone calls and emails, processing service and architectural requests, payment tracking, and coordinating vendor activities. Oversee swim lesson scheduling, processes, and procedures. Attend and prepare for meetings, take minutes, organize community events, and manage logistics. Handle and manage compliance matters to include delinquencies. Manage resident and vendor inquiries with professionalism and ensure timely resolution of concerns. Create, distribute, and maintain newsletters, memos, and other community communications to include bill toppers. Manage amenity access system, including coordinating Pool ID Card and Transponder systems. Support the General Manager in financial reporting, budget items, mailers, Election process, Board packet preparation, vendor management. Support the GM with the preparation of reports, proposals, and meeting materials. Coordinate and manage electronic filing to include uploading of homeowner’s hard copy files into the Connect portal. Ensure proper maintenance and organization of community records and files. Act as the backup for front desk operations and customer service responsibilities. Assist the office administrator and facility manager when needed. Maintain an organized workspace and complete mandatory company training. Assist with special projects and other duties as assigned by the GM.

 

 Skills & Qualifications: 

3+ years of customer service experience, with preference for HOA or property management background. Strong interpersonal and communication skills with the ability to build positive relationships. Excellent organizational and time management abilities, able to prioritize tasks effectively. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and willing to learn new software. High attention to detail, problem-solving abilities, and conflict resolution skills. Ability to work independently and as part of a team to meet deadlines and address issues. Valid driver’s license with a clean driving record required. Bilingual candidates preferred but not essential.

 

 Education & Experience: 

Minimum of a high school diploma or equivalent, with preference for a 2-year college degree. Experience with architectural submissions and conducting meetings is a plus.

Physical Requirements & Working Requirements 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to walk throughout the community and work in various weather conditions. Ability to lift up to 20 pounds as needed. Ability to perform tasks requiring extended periods of standing, sitting, and walking. Must be able to travel within the community for inspections and attend meetings. Monday to Friday, 8:00 AM - 5:00 PM, with flexibility to work evenings and weekends for Board meetings and community events as needed.

Tools & Equipment Used:

General Office Equipment 

What We Offer:

 

Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account

 

 

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

 

Disclaimer:  

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.