PURPOSE:
Exemplifies and ensures strong customer service in all areas of the job. Provides a superior quality product that exceeds the customers’ expectations. Working knowledge of the department functions, and maintains adequate amount of fresh inventory. Assistant Service Deli Managers are responsible for assisting in maintaining a fresh inventory, processes administrative paperwork and maintains accurate department records.

DUTIES AND RESPONSIBILITIES:
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions, filling special orders and food preparation suggestions.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and one-on-one customer interaction.
• Specific knowledge of duties performed by all department employees. Assists with all department duties such as: preparation, cooking and serving of food items.
• Implements proper and efficient product preparation and packaging techniques. Uses and operates related equipment such as kitchen utensils, fryers, conventional and microwave ovens, pizza ovens, slicers, grills, food processors, wrappers, scales, printers and pallet jacks. Prepares sandwiches, salads, pizzas, hot and cold foods and food/party trays according to company standards.
• Maintains deli case cleanliness, visual appeal and inventory levels. Responsible for ensuring the proper cleanliness, sanitation and appearance of deli area and equipment and for ensuring a safe work environment.
• Ensures temperatures are maintained in all phases of preparation, display and storage.
• Assists with scheduling, supervising, training and assigning duties to department employees. Schedules employees to ensure adequate coverage and service levels.
• Assists with planning daily operation, monitor production process following company procedures and profitability.
• Assists with preparing sales and inventory reports. Assists with physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.
• Knowledge of opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department.
• Working knowledge of Company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Assist with training employees on in store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Ability to follow and maintain department standards and requirements in handling quick sales items.
• Implements effective promotional and seasonal displays. May be responsible for the operation and maintenance of salad bar, wing bar and burger bar (where applicable).
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Processes administrative paperwork and maintains accurate department records.
• Accurately completes, maintains and monitors daily log sheet, Production Chart, Sales and Labor and other required paperwork and logs.
• Controls shrink and cost.
• May attend and participate in sales meetings. Communicates sales goals, department performance and sales opportunities to department employees to ensure positive results.
• Ensures that proper temperature levels for product are maintained. Ensures proper signing of products to include accurate pricing and Country of Origin Labeling (COOL) (If applicable). Complies with retail labeling laws, federal and state regulations, Company and code dating policies.
• Complies with all workplace safety rules and regulations.
• Ensures safety, cleanliness and sanitation of sales floor, work area, freezer, cooler, equipment, cutting boards, utensils, and display areas, including code date compliance as required.
• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS:
• Requires strong communication and interpersonal skills and the ability to maintain professional demeanor in regards to customers and co-workers.
• Requires a good understanding of overall company practices and Service Deli Department policies and procedures.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 60 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products.
• Comply with and ensure compliance with company grooming standards and dress code.
• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.
• Uses and operates related equipment such as kitchen utensils, fryers, conventional and microwave ovens, pizza ovens, slicers, grills, food processors, wrappers, scales, printers and pallet jacks. Utilizes cleaning supplies and equipment.
• Operates computer software and electronic ordering devices to order product.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone’s perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success