**JOB DESCRIPTION** **This is for Future Opportunity** The Assistant Director provides operational and administrative support to physicians and practice administrators regarding policies and procedures, billing related training. Serves as a liaison with all levels of Mount Sinai Medical Center to ensure efficient delivery of non-financial services to practices of participating physicians. **RESPONSIBILITIES** _Duties and Responsibilities_ : 1. Plans and schedules work for staff to ensure proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties. Optimize exam utilization and physician/APP session 2. Ensures adequate staffing for unexpected/emergency coverage 3. Provides work direction, guidance, coaching and training for staff. 4. Establish, review and revise work processes and procedures to ensure efficient and effective administrative activities; create standard operating procedures for all workflows 5. Establishes practice site procedures to ensure the efficient flow of input data and FPA - Monitoring metric measures for access, scheduling, denials, check in/out and volume 6. Serves as liaison with Physicians and the on call scheduling needs – i.e Amion 7. Makes recommendations regarding fiscal and staffing requirements of the unit to assist in the preparation of budgetary recommendations. – assures front desk tasks are accounted for with appropriate staffing. 8. Compiles information reflecting expenditures and develops comparisons. i.e. physician travel, CME, Dues and Conferences 9. Assists in the development of new methods, procedures and/or processes to increase efficiency and to improve service deliver, production, equipment performance, scheduling and quality control. For example – maximizing use of equipment amongst providers – ie ultrasound and emg machine 10. Establishes and maintains liaison with other departments, units or care centers, as well as within own department, to ensure effective coordination of work activities. Collaborate closely with System partners and local leadership 11. Fosters an environment of open communication and teamwork in support of the department and organization's goals and objectives. Create and foster strong working relationships with the practice and ensure practice issues are resolved in an efficient manner. Assuring Patient and Employee satisfaction are optimal – inclusive of physician engagement. Hold monthly staff meetings to continue to foster communication 12. Act as operational liaison for practice when/if implementing Epic or other electronic medical systems and collaborate with internal and external partners to ensure alignment with both strategic and tactical organizational priorities; EPIC super-user and uses reporting/dashboards to make operational decisions. 13. Ensures compliance with department and organization policies & procedures. Assure staff are using EPIC appropriately and assuring clinical supplies meet the needs of the providers - i.e collaborate with nurse and technician on ordering supplies and hand hygiene logs 14. Manages, supervises, and coordinates various personnel activities including, but not limited to, hiring, performance appraisals, and training, disciplining, labor union rules and making salary increase recommendations. Weekly huddles with staff 15. Coordinates planning, training and implementation of new practices. Works with Director of Practice Operations and practice administrators to develop and prepare the billing implementation plan billing to maximize revenue opportunity. Ie working with coding and revenue team to assure the providers are maximizing billing and reviewing denials 16. Reviews and evaluates manual and computerized practice office support system such as scheduling, telephone answering, dictation, medical records, 17. Collaborate with Site Chair to assure that inpatient needs are in order. Ie. Assisting with residents and/or moonlighters 18. Partners with Neuroscience (Neurosurgery, Psychiatry, Movement Disorders, Epilepsy) for seamless care of patients. Assists in coordinating patient flow between multiple complex sites 19. Initiates and processes all faculty and voluntary related paperwork in conjunction with system colleagues 20. Performs other related duties. **QUALIFICATIONS** Education: associate degree in business administration or related field/ Bachelor's degree preferre Experience: Minimum of 3 years of supervisory experience in an outpatient practice setting. Medical insurance experience including medical office administration, benefit verification, and authorizations. Excellent written and oral communication skills. Exceptional attention to detail and accuracy **REQUIRED SKILLS** Microsoft Office Suite **ABOUT US** **Strength Through Diversity** The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by: + Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential. + Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination. + Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers. At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history! **“About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.” **EOE Minorities/Women/Disabled/Veterans** **Requisition ID** : 3018669