Position Summary: The Assistant Director, Premium Seating and Hospitality is responsible for delivering exceptional customer service with a focus on hospitality and elevating the fan experience through innovative spaces. This position will work closely with multiple internal and external units to provide an exceptional experience to premium seat holders while aiding in the revenue generation efforts for the department. About the Work Unit: The Department of Development and Alumni Relations (DAR) assists Vanderbilt University in securing the resources, both human and financial, that are required to achieve its mission and goals. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University’s teaching and research programs. You can visit our website for more information: https://www.vanderbilt.edu/dar/ Key Functions and Expected Performance: + Assist in the management of the premium seating program for football, basketball, and baseball, including sales, marketing, and game day operations. + Assists in the coordination of all game day activities related to premium seating at Vanderbilt University venues including but not limited to; security staff, ticketing, catering/concessions, facilities maintenance, and guest services. + Serve as the primary office administrator for the Vanderbilt Experience Center, a space dedicated to the premium seating team that will be accessible for current or prospective clients with an emphasis on providing exceptional customer service. + Assist in the management of day-to-day operations for the Vanderbilt Experience Center, including but not limited to scheduling internal meetings and external client appointments, providing hospitable customer service to current or potential clients, and general office supervision. + Build and maintain strong working relationships with food and beverage vendors who operate within the hospitality spaces. + Collaborate with in-venue food and beverage vendors on menu development, food presentation, service, pricing, and cost control. + Train and manage part-time Commodore Concierge Team members. + Create training materials and train all temporary employees to provide premium services in all premium areas on home football, men's basketball, and baseball game days. + Develop and manage a checklist of duties for both pre-game, in-game, and post-game in all premium seating areas. + Assists in the management of contracts, billing, seat inventory, and related ticketing and parking. + Troubleshoots patron issues and needs, working in partnership with athletics event management staff. + Handle sensitive donor and ticket holder information in the strictest confidence, according to departmental and institutional policies. + Build quality relationships with internal constituents, University staff, students, business vendors and all donors and other athletics stakeholders. + Assist with the oversight of rental events held within athletics venues. + Assist with day-to-day National Commodore Club activities. + Strong project management skills and attention to detail. + Strong customer service experience. + Ability to work independently, take initiative, manage multiple projects simultaneously, meet deadlines and adapt to changing priorities are essential. + Work collaboratively with other DAR Athletics teammates to ensure that projects are completed according to deadlines, with accuracy, quality, and integrity. + Perform other duties and responsibilities as assigned. Establish oneself as a knowledgeable staff member by: + Learning the Vanderbilt mission and being knowledgeable about Vanderbilt and the Athletic Department’s responsibilities to the mission. + Attaining an in-depth understanding of the development programs and their goals in supporting the Athletic Department and student athletes. + Engaging with athletics coaches and administrative staff to support alumni engagement goals. Cultivate relationships with DAR staff, Athletic administrators, and Vanderbilt University as a whole. In addition, cultivate relationships with external constituencies such as alumni, parents, corporations and friends of the University by: + Collaborating with DAR staff to build and maintain best practices. + Establishing a sound working relationship with DAR staff to enhance collaboration. This includes working with major gifts officers, Discovery officers, operations/advancement services, Athletics Department leadership, reunion teams, and the DAR leadership team. Enhance departmental performance standards by: + Performing as a team player + Maintaining a level of reliability that generates stability in the department + Meeting or exceeding department performance standards + Fostering a spirit of cooperation Contribute to departmental efficiency by: + Understanding and effectively communicating departmental policy and procedures + Clearly communicating concerns and questions to supervisor and staff + Soliciting guidance from supervisor and co-workers when uncertainty arises + Conveying thoughts to supervisor on improving departmental performance Approach each situation with a professional attitude by: + Exercising good judgment in discussing issues and results + Maintaining composure and a calm demeanor during challenging situations + Respecting the need for confidentiality of donors and colleagues Supervisory Responsibilities: This position reports administratively and functionally to the Assistant Athletic Director of the National Commodore Club for Premium Seating and Hospitality. Work Environment: This position will be located in the Nashville, Tennessee area and will be required to work in the office during normal business hours Monday – Friday. Education and Certifications: Bachelor’s degree and two years of experience, or the equivalent, is necessary. Prefer three years of progressively responsible experience in intercollegiate athletics/professional sport organizations or hospitality related field. Experience and Skills: + Strong organizational and communication skills + Ability to work independently but also collaboratively in a team environment + Goal-oriented mindset and innovative thinking + Interpersonal skills and judgment suitable for exercising appropriate discretion and demeanor when dealing with alumni, parents, friends, and employees + Ability to exercise good judgment in the handling of confidential information + Ability to use current computer technology, such as Windows, Excel, Word, and Vanderbilt’s donor management system + Excellent written and oral communication skills + Ability to work independently, take initiative, manage multiple projects simultaneously, meet deadlines, and adapt to ever changing priorities + Values the importance of equity as an organizational operating principle and is committed to equity, diversity, and inclusion + Some evening and weekend work, as needed Commitment to Equity, Diversity, and Inclusion: At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law. Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification Commitment to Equity, Diversity, and Inclusion At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.