ESSENTIAL DUTIES AND RESPONSIBILITIES Under the general supervision of the Director, responsible for assisting in the administration of the program. Specific duties and responsibilities include: + Assist in planning and coordination of recreational and educational activities. + Coordinate referrals with Geriatric Mental Health Program. + Assist in crisis intervention with client emergencies and issues of health or mental health deterioration. + Work with Director in program planning and development. + Recruit and supervise the cook in all aspects of meal preparation and ensure compliance with all nutritional safety and compliance standards. + Responsible for inventory control, and purchase of food, disposables, and program supplies. + Review daily food use worksheets, and monthly food and household supplies inventory. + Compile statistics, prepare reports, and keep attendance and other required records updated; ensure that these records are tied to the required funding source database. + Along with the Director, oversee the completion of necessary compliance standards as designated by DFTA i.e.: monthly test meals, incident logs, complaints logs, client surveys, etc. + Interact directly with seniors, staff, volunteers, and program vendors. + Ensure that staff is following necessary protocols and consult with Program Director regarding any issues leading to or in need of disciplinary action. + Responsible for reviewing and approving direct report time cards. + Represent RiseBoro in community and interagency activities. + Other duties as required by program management. Supervisory Responsibilities + Supervise staff and volunteers, including case assistance service staff in the provision of information, entitlement counseling, and case assistance; serve as backup for case assistance staff when necessary. + Provide leadership and direction to direct reports to ensure the delivery of high performance; act as an enthusiastic, positive and motivated coach. + Assist the Director with employee performance management to ensure that deadlines are achieved and quality is maintained. + Ensure that all issues are managed in line with RiseBoro policies, procedures, and guidelines. + Ensure teams are appropriately staffed at all times. + Assist the Director in training programs for new staff and identify training needs for current staff. COMPETENCIES + Knowledge of and a genuine concern for the physical, mental and emotional needs of older persons + Excellent customer service skills + Excellent organizational skills and strong verbal/written communication skills + Time management skills with a proven ability to meet contractual deadlines + Ability to think critically and use sound judgment + Ability to stay professional under stressful situations and keep information confidential + Proficient with Microsoft Office, and working with funding source database systems preferred + Bilingual Spanish speaker required + Commitment to RiseBoro’s mission, vision, and values + Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities + Commitment to supporting communities who have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.) EDUCATION EXPERIENCE Bachelor’s degree in social work, counseling, psychology, gerontology or nursing and one (1) year of experience in human services preferred; internship acceptable. Substitution is acceptable for a bachelor’s degree and one (1) year of experience in human services; an associate’s degree with two (2) years of senior center, bookkeeping, and/or case assistance experience; High School diploma or GED equivalent with three (3) years of case management and senior center/ social adult day services experience. Qualifications It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.