Department

DSS Campus Safety: Security Systems

About the Department

The Department of Safety and Security is dedicated to promoting a safe and secure environment in which knowledge may be freely and rigorously pursued. To achieve this mission, we call upon our collective skills and expertise to provide an integrated safety program through collaborative partnerships, while adhering to our core values of:

• Respect - engage members of the diverse community with dignity and compassion.
• Integrity - perform our duties with an unwavering commitment to a code of honesty.
• Service - serve with creativity and competence, and actively contribute to the well-being of our community through the understanding of its needs, values, and goals.
• Excellence - strive for the highest of standards in our work every day.

Job Summary

The Assistant Director for Security and Law Enforcement Technology is responsible for the day-to-day management of all departmental technology operations, including access control systems, security cameras and license plate readers, alarm systems, and other technology related to law enforcement. This position reports to the Director of Security and Law Enforcement Technology. This position also supervises direct reports including the Manager of Business Applications and the Security Systems Lead.

Responsibilities

Oversees, develops, and evaluates the daily operational performance management of security and law enforcement systems and technology.Coordinates with senior management staff and cross-functional support teams to assess security protocols and develop comprehensive strategies for enhancing organizational goals and departmental best practices.Ensures that various dashboards regarding system and operational status are maintained for accuracy.Prepares and presents regular status updates related to key projects, initiatives, and staff assignments.Oversees the daily operational management of department applications and related software.Develops a strong working knowledge of clients' and users' areas of responsibility and technology needs.Ensures clients and end-users are provided best in class professional, courteous and timely support and service in accordance with the operational mission of the Department, ensuring customer satisfaction and quality assurance for all services rendered.Evaluates and analyzes the operational performance of University of Chicago security systems and technology to ensure high levels of service are provided, and all appropriate standards are being met.Identifies and resolves problems critical to the operation of the Department. Meets with other administrators and professional staff to discuss issues, causes, and strategies.Directly manages and supervises the security operations team, assigning work activities, projects, and programs to appropriate staff members, reviewing and evaluating the effectiveness of current work projects and methods.Completes performance evaluations for direct reports.Assesses training needs and requirements related to the Department's security and law enforcement systems.Ensures that team members provide in-service training programs for end-users of security system technologies.Develops training plans for new staff within Security Systems.Works with system vendors' technical support to troubleshoot and resolve problems or address system improvements in support of the systems in use by the Department.Provides 24/7 technical support for security and law enforcement systems.Assists with the management of security systems projects at the University of Chicago.Reviews proposals and oversees projects to ensure technical and departmental requirements are met while monitoring time and expenditures to ensure projects and budgets meet established targets.Ensures that projects meet clients' and users' needs and expectations of quality and functionality.Collaborates with Director of Security and Law Enforcement Technology and the Assistant Vice President for Campus Safety andv Strategic Initiatives to develop and maintain business continuity plans for technology used to support critical police operations.Collaborates with Director of Security and Law Enforcement Technology and the Assistant Vice President for Campus Safety and Strategic Initiatives in developing short- and long-term phased law enforcement technology strategic plans and establishes priorities regarding system upgrades, integration, projects, and hardware and software procurement.Collaborates with Director of Security and Law Enforcement Technology and the Assistant Vice President for Campus Safety and Strategic Initiatives in developing, implementing, and reviewing security technology policies, procedures, and design standards to ensure consistency with industry best practices and contemporary standards.Provides guidance in the development of RFP and contract specifications for hardware, software, and other security or law enforcement-related systems.Establishes and maintains effective working relationships with the Department of Safety and Security Divisions, other key campus partners, including IT Services and Facilities Services, and external partners and vendors.Supports University of Chicago Information Technology standards and security policies.Ensures that proper inventory records are maintained for departmental technology assets.Manages and supports Security and Law Enforcement technology infrastructure, including monitoring system health, database management, endpoint device support, and application updates.Ensures the implementation of approved best practices and information technology policies that result in the highest quality systems administration.Manages the creation of standards and procedures to maintain production servers that run the operating system. Manages the installation, configuration, and maintenance of operating systems and utility software.Provides expertise in planning and installing necessary patches and upgrades for servers and their associated storage, network, communications, and peripheral sub-systems. Installs and maintains an appropriate level of intrusion detection, monitoring, and auditing software as required.Tracks compliance and maintains documentation for hardware, software, and service inventories for management reports.Ensures that team addresses customer needs in accordance with quality assurance standards. Participates in the design and management of security systems projects at the University.Meets and works with Divisions/Schools/Centers, facilities services, and contract management teams to provide guidance on security technology matters.Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field or an equivalent combination of education and experience.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

Bachelor's degree.

Experience:

Supervisory experience in a public safety environment, preferably in a university setting.Working in a campus public safety or campus law enforcement environment.

Certifications:

Valid driver's license that grants reciprocity in the State of Illinois or is eligible to obtain one and do so within 60 days of appointment.Successful completion, annually, of a Department, authorized and approved in-service training course consisting of at least twenty hours of instruction.Successfully complete a background investigation with no prior criminal convictions that would prohibit the individual from meeting the standards set forth by the State of Illinois to become a law enforcement officer.Successfully complete/pass medical examinations, including vision screening and drug testing, psychological test, and physical fitness tests.

Technical Skills or Knowledge:

Knowledge of organizational staffing and human resources.Knowledge of basic financial management methods, techniques, and procedures.Knowledge of EEO/Affirmative Action guidelines for recruitment, selection, and promotion.

Preferred Competencies

Skill in dealing with bureaucratic protocol at all levels of the Department of Safety and Security and University organizations.Communicate and manage organizational change.Commitment to serving the interest of the University community and the strategic goals of the Department of Safety and Security.Absorb and interpret information given while maintaining perspective on the goals of the Department.Function as part of a team. Work with team members to ensure that all knowledge and skill sets are shared amongst the team so as to eliminate single points of failure.Maintain professionalism, credibility and good customer service skills when dealing with all contacts, internal and external.Lead by example.Handle stressful situations; remain calm and objective throughout stressful and unpleasant situations; demonstrated self-restraint in challenging and/or difficult situations.Make timely, sound decisions and accept concomitant responsibility.Communicate effectively and consistently with others, using tact when necessary.Develop the skills of staff and prepare personnel for increased responsibilities.Knowledge of importance/priority in determining what should be communicated to supervisors.Negotiate compromises between others; skill to build consensus and credibility across the campus.Understand the mission, values, objectives, and goals of the Department and incorporate them into the daily operations of the Department.Establish and maintain effective working relationships with public and enforcement officials, general public, and members of the University community.Work with people of various ages and backgrounds and with diverse constituencies, including students, parents, faculty, and staff in the University and the Medical Center.Evaluate job performance of employees through behavioral observation, reviews or work productivity measures.Resolve conflicts and manage sensitive emergency situations appropriately.Demonstrate good moral character.Mentally and physically react effectively, quickly, calmly, and rationally during times of conflicts and emergencies.Initiate, implement and follow through on projects, programs or assignments with completed staff work.Incorporate new information after one has arrived at a conclusion in a problem analysis process.Effectively communicate orally and in writing; write policy and procedures for department use.Develop and manage interpersonal relationships.Give directions.Handle sensitive matters with tact and discretion; exercise absolute discretion regarding confidential matters.Aware of safety hazards and take appropriate precautions.Comprehend technical documents.Condense complicated issues to simple summaries that can be understood by a variety of constituents.Create and deliver presentations.Follow written and/or verbal instructions.Learn and develop skills.Maintain a high level of alertness.Pay attention to detail.Perform multiple tasks simultaneously.Prioritize work and meet deadlines.React effectively, quickly, calmly, and rationally during conflicts and emergencies.Train or teach others.Work effectively and collegially with little supervision or as member of a team.Work with frequent interruptions.Work with people from diverse cultures and backgrounds.Active listening skills.Critical thinking and decision-making skills.Interpersonal skills.Math skills.Negotiation skills.Organizational and planning skills.Problem-solving skills.Quantitative and analytical skills.Reasoning skills.Time management skills.

Working Conditions

High-stress environment.On-call responsibilities; on-call and available to work nights/weekends/holidays as necessary.Work in inclement weather or weather extremes.Operate motor vehicles; good driving record; operate a vehicle safely.Outdoor weather exposure.Requires use of personal protective equipment.Office environment.Use desktop computer and telephone.Bend, crouch, or stoop.Hear, including making fine discriminations in sound.See, including color, depth perception, or clarity.Sit for 4 hours or more.Use computers extensively for 4 hours or more.Climb stairs 5 stories or more.Operate equipment necessary to perform job.Perform strenuous physical exertion at times.Travel to various on-campus and off-campus locations.Audio-visual discrimination and perception.Use standard workstation and office equipment.

Application Documents

Resume/CV (required)Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Police & Security

Role Impact

People Manager

Scheduled Weekly Hours

40

Drug Test Required

Yes

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$95,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

In addition to the base pay posted above, this position may be eligible for N/A

Posting Statement
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.