Title: Assistant Director, Visitor Experience, Rowan University Institution: Rowan University, Glassboro, NJ Department: Office of Undergraduate Admissions Division: Division of Strategic Enrollment Management Summary: The Office of Undergraduate Admissions is seeking a full-time Assistant Director, Visitor Experience with strong organizational, communication, and interpersonal skills who is knowledgeable about strategic enrollment management, admissions-related events, and leading a student staff. The ideal candidate will be thoughtful, well-organized, detail-oriented, resourceful, and have the ability to multi-task under the general supervision of the Senior Assistant Director. The individual will work both independently and as a member of the Admissions team to help manage mission-critical admissions-related events, oversee the 100+ student tour guide program, and communicate with prospective students, their families, and school counselors, while representing the university through various on-campus and off-campus recruitment and yield activities. Responsibilities: + Assists the Senior Assistant Director with the selection and supervision of the Admissions Ambassador tour guide student staff, including hiring, onboarding, payroll, and overall management of the 100+ student staff. + Helps to plan, coordinate, and execute all in-person admissions events, including daily campus tours, Open Houses, and Accepted Students Day. + Assist with all day-of event logistics, including load in, set-up, event management, load out, and debriefing. + Coordinate with marketing and communications teams to promote events and maximize attendance. + Handle event-related inquiries and provide excellent customer service to participants. + Monitor and respond to communications with prospective students, family members, and school counselors including, but not limited to, e-mail, phone calls, and text messages. + Collaborate with academic departments, faculty, and other university constituents to develop and promote mission-critical admissions events that align with the University’s goals. + Attends and participates in meetings or college events related to assigned responsibilities, including Admissions Ambassador training and biweekly meetings. + Manages customer service training for student staff to support professional customer service team and their organizational goals. + Liaison to Human Resources & Payroll Services for student staff onboarding process. + Maintains essential records and files related to student staff and admissions events. + Compiles and analyzes statistical, financial and other data related to admissions events. + Creates reports of findings from event data, including satisfaction surveys, attendance reports, and recommendations for improvements. + Prepares correspondence for Admissions Ambassador program, including training presentations, workshops, and biweekly meetings. + Serves as Chair of the Cross-Department Training Committee for all front-line customer service staff involved in the onboarding process for prospective students. + Manages social media platform for prospective students, including training and overseeing student staff, connecting with prospective students through the platform, and attending all organizational meetings. + Stay updated on the latest trends and best practices in visitor services in higher education + Perform other duties as assigned Qualifications: + Minimum of one (1) year of professional experience in admissions, event planning, and customer service, preferably in higher education + Bachelor's degree required, preferably in a related field such as higher education + Proficiency with customer relationship management systems, preferably Slate + Excellent logistical and organizational skills + Strong communication and interpersonal skills + Ability to multitask and prioritize in a fast-paced environment + Ability to work independently and collaborate effectively with a diverse team + Ability to work evenings and weekends, when necessary Note: + Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position. + Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position. + Only completed online applications submitted on or before the posted deadline will be considered.