Job Description THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM. **ONLY PERMANENT EMPLOYEES IN THE TITLE, COMPARABLE TITLE (UNDER 6.1.9), ELEGIBLE FOR 55A, AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. EMAIL YOUR RESUME AND COVER LETTER TO DCWPJOBS@DCWP.NYC.GOV WITH THE JOB ID NUMBER, POSITION NAME IN THE SUBJECT LINE AND EMPLOYEE IDENTIFICATION NUMBER (EIN). To Apply: Email your resume and cover letter to dcwpjobs@dcwp.nyc.gov with the Job ID number and Position Name in the subject line. The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram, and YouTube. DCWP’s Licensing Division seeks an Assistant Director of Administrative Service to work in its Administrative Services Unit. The Administrative Services Unit supports the processing of thousands of DCWP and New York City Department of Health and Mental Hygiene (DOHMH) license applications each year. The issues can range from personnel, training, recruitment, budget, purchasing, contract, technology, database system issues, communications, supplies, and other administrative issues. Under the supervision of the Deputy Director of Administrative Services, the Assistant Director of Administrative Service will be assisting in managing the day-to-day operations of the Unit. Key responsibilities will include, but are not limited to: - Assume supervisory responsibilities of the unit in the absence of the Deputy Director; - Collaborate with the Deputy Director to coordinate and manage special projects; - Supervise staff, including tracking and assigning tasks, to ensure productivity and effectiveness, conducting training and providing guidance; - Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division’s work and operations, specifically as it is related to personnel, training, recruitment, budget, purchasing, contract, technology, database system issues, communications, supplies, and other administrative issues; - Prioritize assignments and effectively implement strategies for special projects and initiatives; - Review and process license/permit applications and payments for DOHMH and DCWP, as necessary; - Delegating tasks appropriately and allocating unit resources to effectively address the volume of DOHMH & DCWP administrative/clerical work; - Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels; - Compiling data to identify productivity; and/or categorical trends in order to determine potential areas for streamlining, re-engineering, and training; - Identifying administrative and operational problems and providing recommendations for efficiency; - Reviewing and analyzing operational procedures to ensure uniformity and consistency throughout the unit. The ideal candidate will have the following preferred skills: significant experience with mediation and reconciliation, as well an understanding of intake and processing procedures. Qualifications 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.