Posting Details Position Information

Position Number 000466 Functional Title Assistant Director Position Type Staff Position Eclass EP - EHRA 12 mo leave earning University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit The mission of the Office of Financial Aid and Scholarships at UNCG is to assist students in reaching their academic goals by serving as as primary advocates for students and families as we assist in removing barriers to receiving financial assistance. The Financial Aid Office works to meet these goals by embracing technology, reviewing and improving procedures, and ensuring compliance with state and federal regulations. Position Summary The Assistant Director for Loan Processing role requires the coordination and administration of the Federal Direct Loan Program, private education loan processing, award generation/revisions, verification of the appropriate disbursement of loan funds, and ensuring that loan eligibility is maintained throughout the financial aid process. This position is required to lead/contribute to the development and implementation of awarding guidelines and policies and procedures and serves as the primary subject matter expert and loan knowledge resource for the office. In addition to their supporting the office, the position is responsible for the training and supervision of one permanent SHRA employee (Loan and Accounting Senior Financial Aid Counselor). Oversight of the Loan programs is a highly compliance-related position where there is a high likely of a state/federal audit review. Accuracy, expert knowledge of state/federal regulations, problem solving skill, and an aptitude for attention to detail are critical skills in this role. Minimum Qualifications Bachelor’s degree and 3-5 years of experience in financial aid, higher education, or a related field. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Master’s degree and 2+ years of relevant financial aid experience. Special Instructions to Applicants Recruitment Range $60,890 Org #-Department Financial Aid - 10208 Job Open Date 08/23/2024 For Best Consideration Date Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt Key Responsibilities ________________________________________________________________________________________________________________________

Percentage Of Time 35 Key Responsibility Leadership and Oversight of the Federal Direct Loan Program Essential Tasks The Assistant Director for Loan Processing handles the processing, certification, and management of UNCG’s Federal Education Loan Programs. This responsibility entails determining student loan eligibility, the origination and certification of loan records, loan disbursement, and monthly loan reconciliation. This position is also responsible for routine electronic transmission of federal loan and MPN files, quality assurance, and annual review associated with these processes. Establishing and maintaining general policies and procedures regarding the application and eligibility of all federal direct educational student loans. Responsible for the annual creation and review of academic year loan periods and loan origination fees, per loan type, within Banner. The position is required to provide executive summary reporting for the loan program. This position is also a direct liaison with the Cashiers Office in the disbursement and retrieval of awarded federal loan funds. This position administers the routine automated transmission of aid funds and is responsible for quality assurance and review in this process. Percentage Of Time 25 Key Responsibility Ensure Regulatory Compliance Essential Tasks This position handles the review and resolution of student issues involving the enforcement of semester and annual aggregate loan limits and ensures compliance with all federal direct lending requirements. Additionally, the Assistant Director will review and resolve any loan overpayment, default, and medical related discharge statuses. Responsibility for executing a monthly review of non-cashed student refund checks and coordinating with appropriate areas, both within and outside of the office, to return funds as required by law. Percentage Of Time 20 Key Responsibility Private Educational Loan Processing Essential Tasks The position is responsible for the intake, processing, review, and administration of private education loans. This duty entails the determination of student private loan eligibility, certification of approved loans, confirming receipt of funds from lenders and their subsequent disbursement. Serve as the point of contact for private lenders for the resolution of issues arising from private educational loan processing. General problem solving and the ability to establish and the office’s private education loan policies and procedures are required for this position. The position is also responsible for routine electronic transmissions of private educational loan files, assessing quality assurance standards, and the annual review associated with all private educational loan processes. Percentage Of Time 15 Key Responsibility Supervision and Training Essential Tasks Responsible for supervising the Loan and Accounting Senior Financial Aid Counselor position and the training of office staff and campus partners regarding loan policy, procedures, and regulations. The position must remain abreast of current and future regulatory changes regarding federal and private loan lending/eligibility. Additionally, the timely update of training, policies, and procedures to account for all loan regulatory changes is required.

Percentage Of Time 5 Key Responsibility Perform Other Duties as Assigned Essential Tasks Due to the management-level perspective of this position and its interplay with other areas within the office, the position must be able to assist with all tasks performed by the Office as needed through semester and yearly cycles.  This position is also responsible for ensuring that changes in processing methods do not distract from or negatively impact any other campus areas.  The position is responsible for assuring that all tasks associated with program responsibility and processing are obliged daily. ADA Checklist ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Reading - F, Writing - F, Hearing - F, Talking - F, Sitting - F Work Environment Inside - C Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Supplemental Questions

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* Are you eligible to work in the United States without sponsorship? Yes No