**29777BR** **Job Title:** Assistant Director **Department:** Enrollment Mgmt Services **Primary Campus:** University of Kansas Lawrence Campus **Job Description:** **40% Student Processing Oversight** 1. Oversees all aspects of the EM Student Processing team in conjunction with University and Enrollment Management policies and procedures. 2. Assists with team projects/tasks as needed. Examples include course scheduling changes, transcript receipt entry, scholarship awards, transcript and enrollment certification processing, FA loan and aid adjustments, tuition, fee and residency petition communications, etc. 3. Responds to escalated student processing concerns. 4. Responsible for staying current on all changes in content of information provided in the area and ensuring communication is disseminated to EMSP staff. 5. Creates, updates, and maintains policies and procedures for EMSP and EM Stakeholders as needed. 6. Research best practices in the higher education student services and one-stop areas and makes recommendations for changes at KU. 7. Is the chief point of contact for Information Technology on Enrollment Management Imaging systems and troubleshoots issues as needed. **35% Leadership and Supervision** 1. Works collaboratively with designated Enrollment Management staff to determine services provided by EMSP, ensure smooth delivery of processing, imaging and mail services, and determining service timelines, and expectations for all of Enrollment Management. 2. Supervises all EM Student Processing staff including hiring, goal setting and feedback, training, evaluations, and disciplinary/termination as needed. 3. Develop and maintain a training model for new incoming staff as well as ongoing/continuous training for current team members. 4. Train EM staff on technology and processes that the Student Processing team are responsible for (i.e., Perceptive Content). 5. Provides informed recommendations to Unit Leader on policies, processes, and initiatives that align with the department’s goals and institutional priorities. 6. Works with Unit Leader and partner Assistant Director to implement strategic changes for EM. **20% Project Management & Process Improvement** 1. Oversees the collection, assimilation, and analysis of data regarding performance of the area and ensures timely dissemination of reports to intended audiences. 2. Utilizes data analysis and proactively reviews current practices to identify opportunities for increasing efficiency or improving service, working with appropriate departmental staff to vet and, if decided to move forward, implement. 3. Assists as needed in ad hoc clean-up projects or special processing requests. 4. Assists EM Project Manager on related projects as needed. **5% Other Duties as Assigned by Supervisor** **Req ID** **(Ex: 10567BR)** **:** 29777BR **Disclaimer:** The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY. **Work Schedule:** M-F 8am-5pm (4 days in office 1 day WFH) **FLSA Status:** Administrative **Contact Information to Applicants:** Amanda Cushing acushing@ku.edu 785-864-5773 **Required Qualifications:** 1. Master’s Degree or Bachelor’s degree plus three years of related experience. 2. Minimum of two (2) years of work experience in higher education. 3. Supervisor experience, as evidenced in application materials. 4. Excellent written communication skills, as evidenced by the application materials. **Employee Class:** U-Unclassified Professional Staff **Advertised Salary Range:** 62,000 **FTE:** 1.0 **Preferred Qualifications:** 1. Full time work experience at the University of Kansas, as evidenced in application materials. 2. Familiarity with Financial Aid and Scholarship, Registrar and Admissions processes and procedures, as evidenced by application materials. 3. One year of experience in ImageNow/Perceptive Content systems as evidenced by application materials. 4. Two years of experience in PeopleSoft/Campus Solutions or similar enterprise student information system, as evidenced by application materials. 5. Two years of experience in interpreting and explaining policies and procedures. 6. Experience in developing and/or delivering training material to staff and colleagues, as evidenced in application materials. **Position Overview:** More than perhaps any other factor, the degree to which a university attracts and retains qualified students determines the success or failure of that institution. The Enrollment Management division is a key player in this activity and has a profound effect on the institution’s success. The division is committed to developing a data-informed, forward-looking, comprehensive enrollment strategy that enables the institution to pursue strategic goals in an integrated and intentional manner. The Enrollment Management Shared Services Center (EMSSC) unit reports to the Vice Provost for Enrollment Management and provides front-line services to students on behalf of all the units within Enrollment Management (specifically, Office of Undergraduate Admissions, Office of Graduate Admissions, Financial Aid and Scholarships, Student Lifecycle Technology, and the Office of the University Registrar), facilitates critical back-office processing, and provides overall project management support and office support for the organization. The Enrollment Management Student Processing (EMSP) team is responsible for supporting departments within Enrollment Management in collaborating with units on special projects and assist with shared processing tasks, assists in improvement of processes, the production and shipping of materials, processing of data and imaging of records. The Assistant Director of EMSP is a leadership position in Enrollment Management SSC that will oversee our shared processing team. This position will be responsible for developing and maintaining a cohesive support strategy for the units within Enrollment Management. This position also involves collaborating with stakeholders to deliver proactive, accurate and friendly service in addressing the processing and imaging needs of Enrollment Management offices; serving on the EM Shared Services Governance Committee; provides training to all EM staff; Exercising independent judgment, analysis, and coordination of multiple areas. Tasks are diverse and require multiple unrelated steps. **Reg/Temp:** Regular **Application Review Begins:** 10-Feb-2025 **Anticipated Start Date:** 03-Mar-2025 **Additional Candidate Instruction:** In addition to the online application, the following documents are required to be considered for this position: + Cover letter describing how you meet the required and preferred qualifications. + Resume + List of three (3) professional references Only complete applications will be considered. **Application review begins Monday, February 10th, 2025. To ensure consideration, please apply by Sunday, February 9th, 2025.** **Job Family:** Administrative/Management-KUL **Work Location Assignment:** Hybrid