At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Experience Management Assistant Director
As an Experience Management Assistant Director, you will be part of an industry leading, high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.
We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.
The opportunity
EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world.
We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.
We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives.
Your key responsibilities
As an Experience Management Assistant Director, you will work as the Experience Management Lead for the assigned area/sector/sub-service line teams and will be responsible to supervise a team of 50+ WFM professionals, providing strategic thought leadership, subject matter expertise, liaison with senior leadership on resource management decisions, lead deployment strategies and drive compliance to EM guidelines for the assigned portfolio.
The role is responsible to implement the Experience Management operating model within their portfolio, consistent delivery on defined KPIs, builds a strong delivery framework for business leadership and stakeholders, provides subject matter expertise and strategic thought leadership, drives exceptional client service, builds an effective liaison between Experience management, Operations, Business and Talent for effective implementation of the People Supply Chain construct.
The role defines deployment strategies and drive compliance on business rules and guidelines defined for the EM team. The EM Assistant Director is also responsible for effectively implementing the Operational Workforce Planning process and driving quality and innovation focused initiatives to achieve cost optimization and short/long term business targets.
The role will be expected to drive and implement key process/technology initiatives, people engagement, teaming, team building and skill enhancement of the team members.
Some of your key responsibilities include:
Participate in the annual financial planning process along with SL Operations. Implement and drive Operational Workforce Planning to track, monitor, review, analyze and report progress against planning assumptions to ensure that actual staffing is consistent with the plan. Contribute to long term business strategy through creation of planning scenarios and capacity models. Contribute to the success of the business by resolving complex staffing situations, functional thought leadership and resource optimization initiatives. Define and supervise end-to-end resource management processes within the span – demand pipeline management, internal capacity review, Skills review, demand management, external recruitment coordination, headcount management, bench management and reporting/MIS Monitor the health of the business, track key metrics, analyze trends and provide analytical insights to the team and stakeholders. Build processes and solutions to improve efficiency in the way of working for the team. Lead complex projects related to planning and resource scheduling. Drive opportunities for process improvement/change management. Develop a strong business continuity framework for the team. Create budgets for the team, define KRAs and goals for the team – Implement and track to closure. Lead people engagement and people development activities to create a positive work environment for the team.
Skills and attributes for success
Postgraduates with 15+ years of relevant workforce management experience. Understanding of technology and business skills/roles, sales/deal life cycle, business models, operational and financial aspects of service delivery is mandatory. The suitable candidate should have excellent people management skills, great executive presence and the ability to deliver against tight timelines.
To qualify for the role, you must have
Excellent domain knowledge in resource management, demand planning and MIS. Strong execution skills with focus on meeting timelines and delivering highest quality service. Solution oriented mindset. Excellent verbal and written communication skills. Strong working knowledge of MS Excel, Word and PowerPoint. Strong time management and analytical skills. 10+ years’ experience in stakeholder management. 10+ years’ experience in directly supervising a team. 5+ years’ experience working as project manager, development lead or resource manager in a large IT/Consulting firm is required.
Ideally, you’ll also have
8+ years of experience in change management, process transformation, project management, forecasting and workforce planning. Experience in BI tools – Alteryx, Power BI, Spotfire will be preferred. Hands-on experience in creating planning scenarios, business models, SOWs, value proposition, use cases and process flows using tools like Visio, MS Project, MS PowerPoint. Prior experience of Business and Risk consulting domains would be an dvantage
What we look for
We are looking for committed, self-motivated and driven professionals with a proven track record and expertise in workforce management domain. Someone who is good with numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business, negotiation skills of a salesman. The candidate should also have a high focus on people development and teaming.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.