Job Description

HGV Now Offers Day One Team Member Benefits!

 

What will I be doing?  

As an Assistant Guest Services Manager at Club 36 Resort in Las Vegas, you will be responsible for driving company success through performing the following tasks to the highest standards:

Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues. Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. Check-in arriving guests and check-out departing guests. Assist Front Office Manager/Director with managing resort inventory. Assist with adjustment in departmental policies and procedures. Complete Front Desk accounting transactions including balancing end-of-day shift reports. Maintain necessary hard copies of paperwork of daily operations, as needed. Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email. Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information. Complete Front Desk Agent checklist. Perform property and room inspections. Make recommendations to management regarding development and corrective action plans.

 

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!