NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M – 4:00 P.M

Job Description

Purpose Of Position

The Assistant Director with the broadest scope for the exercise of independent initiative, organizes, directs, coordinates and evaluates administrative staff assigned to the hospital's outpatient practices. The Assistant Director ensures that administrative and support services for the practice(s) satisfy the needs of patients and clinical staff, and that they meet the hospital's other business goals. To ensure continuous quality improvement and progress towards these goals, the Director will also be responsible for working in close collaboration with physician, nursing and other clinical leaders as well as the Quality Management Departments to facilitate preparation and execution of performance improvement plan(s) including data reporting requirements. 

Major Responsibilities: 

Develop, establish and implement the philosophy, objectives, policies and standards of the practices' administrative services, which include, but are not limited to: (a) registering patients and verifying their financial status; (b) scheduling follow up appointments, specialty consults, diagnostic testing, or other clinical services for patients and arranging transport when necessary; (c) compiling and transmitting patient medical record documentation; (d) administering databases of clinical services activity for analysis and reporting; (e) ordering and stocking sufficient inventory of medical and office supplies and forms; (f) ensuring maintenance and function of business machines and computer systems; and (g) other clerical and support functions as specified (collectively, "Administrative Services"); Collaborate with the Associate Executive Director, Ambulatory Care Administration (hereafter "AED"), Chiefs of Service for each practice, the Associate and Assistant Directors of Ambulatory Care Nursing, the hospital's Regulatory Affairs and Quality Management Department, the Central Nursing Performance Improvement program, and other hospital staff and departments as necessary, to coordinate development and execution of a Performance Improvement Plan ("Pl Plan") and to ensure it is conceived and implemented in accordance with the Breakthrough Business System and is aligned with H+H and hospital strategic goals for the patient experience, clinical safety, quality, financial performance and market share; In areas of responsibility, lead personal and departmental adoption and practice of the philosophy, principals and methods of the Breakthrough Business System (aka Lean), including but not limited to, planning, implementing, and / or participating in: (a) Value Stream Analysis, Rapid Improvement Events (RIEs), PDSA, and other team-based performance improvement activities; (b) Value Stream Steering Team, Value Stream Mission Control, and other stakeholder management operations; (c) Daily Management System (DMS), Leadership Standard Work, Practical Problem Solving, and other Lean management processes; and (d) other assignments as specified; Coordinate functions of Administrative Services with other disciplines and other departmental staff; Direct development and execution of performance improvement projects for Administrative Services so that they aligned with the goals of the Pl Plan and are conducted in accordance with the Breakthrough Business System; Review and, when necessary, direct revision of administrative procedures and systems to address new business needs, public policy changes, and / or regulatory requirements identified by the hospital or HHC; Ensure that administrative staff competencies meet the hospital's business standards through a system of continuing performance evaluation; Direct the preparation of budgets for administrative personnel, supplies and equipment; Maintain cost awareness in the administration of personnel, supplies and equipment expenditures Utilize appropriate progressive disciplinary action for administrative staff performance issues using Just Culture principles; Collaborate with the hospital's Regulatory Affairs and Quality Management Department to ensure that Administrative Services adhere to all accreditation standards and government regulations; Conduct regular staff meetings for administrative services personnel assigned to the Department; Attend departmental and hospital-wide meetings as required and ensures dissemination of pertinent information to appropriate staff; Provide the AED with necessary monitoring reports; Plan, develop and, when appropriate, conduct training programs to maintain proficiency of administrative staff in the execution of new or revised processes and/ or systems; In collaboration with the hospital's Human Resources Department, participate in recruitment and retention processes for administrative staff; Meet all hospital compliance standards and requirements of professional conduct including, but not limited to: (a) annual physical; (b) competency assessments; (c) Multi-Star training, (d) fire and safety training; and other requirements as specified; Develop personal industry knowledge and professional skills and capabilities by attending training sessions and other educational conferences and/ or seminars relevant to area of specialty; Develop and / or update policies and procedures and participate in development and updating of relevant hospital-wide policies and procedures, ensuring that administrative staff follow them; and Represent the AED at meetings when necessary and, in his or her temporary absence, assume his or her duties as directed.

Minimum Qualifications

1. Master’s degree from an accredited college or university with a specialization in hospital administration,
health care administration, public health or a related discipline; or
2. Baccalaureate degree from an accredited college or university in disciplines, as described in “1” above,
and one (1) year of administrative experience; or
3. An equivalent combination of training, college education and experience in related fields.

NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs