Assistant Director of Admission for Visitor Services and Ambassador Program Posted: October 22, 2024 Position Code: 901

Position Overview

The Assistant Director for Visitor Services & Ambassador Program will be an integral part of the Enrollment Management Visitor Services team. S/he will manage the Merrimack Ambassador Program and assist in the supervision and organization of the Welcome Center.

The Assistant Director for Visitor Services & Ambassador Program works with the Merrimack Ambassador Program through all stages of program organization. This includes program development and improvement, hiring and training focusing an emphasis on diversity, administrative support, student payroll, and implementing structural and hierarchy changes. All activities of this position and the Merrimack Ambassador Program are intended to support and enhance the work conducted by the Enrollment Management division.

In addition, this person works with visitors through every stage of the campus visit process. The Assistant Director for Visitor Services & Ambassador Program oversees the appointment schedule, monitors the availability of visit opportunities and coordinates those working in the Welcome Center to ensure a smooth operation and best possible experience for all visitors. This person will present on average 4-5 weekly admission information sessions and conduct prospective student interviews.

This position works closely with the AVP for Visitor Services and Events and other members of the Welcome Center team to provide quality customer service and innovative campus programming.

Primary Responsibilities:

Present on average 4-5 weekly admission information sessions to prospective students and families. Oversee the Merrimack Ambassador Program including hiring, training and evaluating approximately 60+ student ambassadors during the school year, and summer to provide adequate office coverage. Progress the Merrimack Ambassador Program through program development and management and implementing a successful structural hierarchy. Implement student schedules for office coverage depending on office-wide priorities. Conduct monthly meetings and trainings for all new ambassadors, along with weekly one-on-ones with the Executive Board. Maintain excellent organizational skills to ensure clear and consistent messaging to the Ambassadors and Welcome Center staff. Manage all aspects of the Campus Tour including route planning for both daily visits and large-scale events. Coordinate with campus offices to ensure the tour route is well maintained. Assist in event execution for recruitment and yield events on campus to ensure these events meet high standards, this would include Open Houses, Admitted Student Days and other events. Collaborate with the AVP for Visitor Services and other members of the Welcome Center staff to continually identify areas to enhance a high-quality visit experience and an innovative tour that sets our college apart from others.

Qualifications:

Bachelor’s Degree required; Master’s Degree preferred. 2-3 years of higher education experience, preferably in admission or visitor services. Experience with Slate CRM is preferred. Commitment to providing exceptional customer service to internal and external customers. Organized and detail oriented with the ability to prioritize and manage multiple responsibilities at all times. Exceptional written and verbal communication skills, including the ability to effectively document policies and procedures. Flexibility and willingness to work outside of normal business hours and extended days with the ability to juggle competing priorities effectively. Commitment to and experience with diversity, equity, and inclusion and experience working with diverse student populations.

 

Application Materials Should Include:

Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning. Resume

This position is subject to the successful completion of a criminal background check.

 

Vaccinations and Work Location 

This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.

The COVID-19 vaccine and booster for which an individual may be eligible are highly recommended for students, faculty and staff. Merrimack College does not require proof of COVID vaccination for enrollment, employment or to be a guest on our campus. 

 

Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect and can contribute to Merrimack’s Catholic and Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Catholic and Augustinian mission and our values of diversity, equity and inclusion.

 

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,000 undergraduate and 1,700 graduate students from 43 states and 42 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has five schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy and the Girard school of business. The College’s suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report’s ranking of Best Colleges, ranking 37th in the Regional Universities North category in 2025. Merrimack is a NCAA Division I athletic institution.

Merrimack College is an Equal Opportunity Employer.

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