SPECIFIC RESPONSIBILITIES:

Administrative/Billing Responsibilities:

1. Responsible for following all guidelines of the Care Management Program (adult and children’s program) as directed by agency policy/procedure and Department of Health (DOH).

2. Serve as liaison between DOH and the Lead Health Homes.

3. Complete all necessary paperwork, documentation and training associated with the Care Management Program in a timely fashion and in accordance with regulatory guidelines.

4. Coordinate and ensure execution of plans for audit preparation.

5. Track all incoming revenue, address weekly EHR reports, monitor/update Health Home share drives (internal/external)

6. Provide information regarding audit readiness including but not limited to Key Performance Indicators (KPI) data, data regarding unit case records, number of visits completed minimally on a monthly basis to the directors.

7. Develop a professional relationship and work closely with Managed Care Organizations, HCBS and CFTSS providers, OMH, OPWDD and any other stakeholders.

8. Oversee policy research, collect (or oversee collection of) and analyze original and secondary data, develop program reports to determine success of Family care Model utilizing the social determinants of health framework.

9. Assist in the Research, identification, and use of evidence base practice.

10. Coordinate and support program research projects conducted by program staff, from inception to publication.

11. Track milestones and timelines across projects and institute necessary workflow, personnel, and financial resource allocations

12. Making alterations when necessary to meet the expectations of members.

13. Perform all other duties as assigned.

Supervision:

1. Develop and nurture leadership qualities in all line staff by trouble shooting and offering guidance on how to handle difficult or challenging situations, while providing adequate support to ensure compliance, which could include, documentation, billing, and tracking systems.

2. Facilitate and assist Care Management staff with follow-up when difficulties arise.

3. Review case records reviews when needed to ensure compliance.

4. Assist in recruiting, hiring, training, and overall supervision of Care Management staff as needed. 5. Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

6. Reviews and evaluates staff performance regularly according to agency procedures.

7. Assist Administrative leadership with overall program development and growth.

8. Oversight of implementation of the SDH project for care management families.

9. Have a strong understanding of HCBS, HARP, CFTSS and CORE services to ensure Supervisors and units are within DOH guidelines.

Training:

1. Schedule Care Manager Supervisors and Care Managers (in the absence of their supervisor) to attend required Care Management 101, SCO, Electronic Health Record platforms, LMS/Relias, and other trainings as needed.

2. Complete mandated reporter training upon hire and yearly with SCO Mandated Yearly Training (OSHA, HIPAA, Corporate Compliance, and Mandated Reporter).

3. Complete and monitor mandated annual staff development trainings.

4. Facilitate trainings as needed.

5. Ensure continuing professional development. Responsible for your own professional development. Should also be aware of any significant changes in the field as well as being willing to attend outside conferences, seminars and workshops as requested by the agency. Complete two continuing education courses a fiscal year.

QUALIFICATIONS

1. Master’s Degree and a minimum of two to five years supervisory experience in the child welfare field.

2. Maintain a professional license in accordance with a Licensed Practitioner of the Healing Arts (

3. Obtain Child Adolescent Needs and Strengths (CANS 2.0) certification and achieve at least a score of 80% or higher on exam and ensure certification is renewed annually.

4. Complete all trainings and meet the requirements to complete the EAS Assessment for HARP enrolled members.

5. Hold a high value for teamwork.

6. Approved background clearance check via the State Central Registry, Criminal check via fingerprinting, clearance via the National Sexual Offender Registry and compliance with health regulations via a manteaux and/or chest x-ray examination

Relationship with others & in the workplace

1. Demonstrates professionalism at all times.

2. Maintain workplace boundaries

3. Promote a productive and positive work atmosphere

4. Uphold agency/program vision and mission as it relates to interaction with colleagues and the families served

5. Adhere to agency Code of Conduct.

WORKING CONDITIONS

1. This is an office/field-based position, which includes regular travel within Suffolk and Nassau Counties, as well as the 5 boroughs of NYC. All office days, staff meetings and supervisory meetings are in-person and held at one of our two locations (Brooklyn/Dix Hills). It is the expectation Assistant Directors are in the office at least 3 days out of the week.

In addition, employees need to possess the following characteristics:

1. Be a Strong team player.

2. Possess excellent communication and leadership skills.

3. Work well with others and feel comfortable providing direction and guidance to subordinates.

4. Evidence of the ability to practice a high level of confidentiality.

5. Develop a trusting and supportive relationship with subordinates.

6. Have a strong sensitivity to cultural differences presented among staff and clients within the agency.

7. Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families.

8. Demonstrates excellent crisis intervention skills and have the ability to remain calm while handling crisis situations.